Position: Support Engineer – Bioprocess Automation
Location: Labman HQ, Stokesley, North Yorkshire, with UK & international travel
Salary: £38,000 - £43,000
Employment Type: Full-Time (Monday - Friday 37.5hrs)
At Labman Automation, we design and build bespoke robotic systems that enable science through technology. Our work supports global customers across industries from pharmaceuticals to materials science, developing automation that makes the world’s most advanced research faster, safer, and more sustainable. As a Support Engineer – Bioprocess Automation, you’ll provide hands-on technical support to our Bioprocess customers, helping to keep complex automation systems operating reliably and effectively.
This is a varied engineering role combining planned maintenance, breakdown support, calibration, upgrades and customer training. You’ll work closely with customers and our internal engineering and quality teams, with opportunities to travel to customer sites worldwide.
What You’ll Do:
- Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
- Carry out preventative maintenance, upgrades and structured fault-finding across mechanical, electrical and software issues.
- Provide hands-on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
- Test system performance and ensure equipment continues to meet Labman quality and safety standards.
- Identify and suggest potential improvements or longer-term solutions, working with the wider engineering team before changes are implemented.
- Build strong customer relationships and provide operator and basic maintenance training.
- Complete clear and accurate service reports, maintenance records and technical documentation.
- Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.
- A can-do, positive attitude.
- Strong practical electromechanical or mechanical engineering skills.
- Good problem-solving and fault-finding ability, with a methodical approach to diagnosing issues before taking action.
- A hands-on approach and confidence using engineering hand tools.
- Strong communication skills and a professional, customer-focused approach.
- Ability to work independently whilst following agreed processes and knowing when to escalate an issue.
- Confidence to suggest improvements and share observations with the engineering team.
- Good attention to detail and accurate documentation skills.
- Willingness to regularly travel within the UK and internationally.
Desirable:
- Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
- Previous experience in a service, support or customer-facing engineering role.
- Experience using CRM or service management systems.
- Familiarity with SAP, Salesforce or other service desk software.
Company benefits:
- 33 days' annual holiday (rising to 38 over 5 years) inc. public holidays
- Private Healthcare with Aviva
- 5% employer pension (no upper earnings cap)
- Travel opportunities in various roles
- Enhanced maternity pay (long service applicable)
- Enhanced paternity leave
- CPD support and annual subscription to appropriate body covered
- Free in-house gym, squash, bouldering wall, and countless clubs
Labman Values:
IN IT TOGETHER - Shared effort, shared success
EXCELLENCE - Delivering the highest quality in everything we do
HUMILITY - Grounded, respectful, and always learning
SUSTAINABILITY - Building a business that lasts
FUN - Friendly, enthusiastic, and a bit different
Skills Required
- Can-do, positive attitude
- Strong practical electromechanical or mechanical engineering skills
- Good problem-solving and fault-finding ability
- Hands-on approach and confidence using engineering hand tools
- Strong communication skills and professional, customer-focused approach
- Ability to work independently while following agreed processes and escalating issues appropriately
- Confidence to suggest improvements and share observations with the engineering team
- Good attention to detail and accurate documentation skills
- Willingness to regularly travel within the UK and internationally
- Experience in laboratory, pharmaceutical manufacturing, automation, or another relevant technical environment
- Previous service, support, or customer-facing engineering experience
- Experience using CRM or service management systems
- Familiarity with SAP, Salesforce, or other service desk software
What We Do
Labman Automation is a leading designer and manufacturer of custom laboratory automation and robotics based in Stokesley, North Yorkshire. Founded more than 35 years ago, Labman has a strong reputation for quality products designed and built by a competent team of professional engineers with excellent customer service. All of our products are custom designed and made for their final application with ISO 13458 and ISO 9001 compliance. Labman supply custom robotics to customers worldwide with a strong presence in the European and North American markets. For graduate opportunities and open positions at Labman please visit: https://www.labmanautomation.com/jobs
