Support Developer

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands, like McDonald’s, Ford Motor Company, and Delta Air Lines, rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit www.emplifi.io.

Our QA Team provides QA engineers across engineering teams to ensure our clients are not experiencing issues while using our product. We are focusing on building a strong test plan and evaluating tickets coming from Customer Support.

We have QAs focusing on the Front-end and Back-end parts of our product, as well as team focusing on test Automation.

The culture of the team focuses on the growth of both hard and soft skills.

• Monitoring of escalated support requests queue and keep open tickets on a low level.
• Participate in daily triage meetings to prioritize the customer requests.
• Own the QA work and process within the team to deliver the committed work.
• Participate in research on the Social Network API’s and document it.
• Learn how to write and maintain the automated tests; maintain the e2e tests to frequently check with the devs if everything in the infrastructure is running correctly.
• Continuously propose and implement better practices within the team and teach the new solutions to the rest of the organization.
• Monitor and maintain the questions coming from other teams, chase and solve the requests coming from our support team to give clear answers to our clients on how our product works.
• Basically, you can expect a mixture of QA, Support Engineer, and Developer roles

• You have very good English.
• You’re careful with your work and detail-oriented.
• You’re good at communication. You can translate technical information into terms that non-technical people can understand.
• You have an interest in backend automation, data structures, databases, frameworks, and QA work practices.
• You have basic knowledge of at least 1 programming language (Ideally JavaScript or Typescript)
• You have knowledge of monitoring systems (i.e. Kibana, Grafana, AWS)
• You have a minimum of one year of experience within a software development environment
• You’re familiar with work management tools (i.e. Jira, TargetProcess, Asana)
• You have basic knowledge of version control, ideally Git
• You have experience with project management frameworks (i.e. Agile, Scrum, or Kanban)
• 3+ years of experience as a software QA engineer is an advantage
  

• Unlimited Vacation, 3 sick days, home office
• Internal tech talks, Udemy courses, and workshops
• Maternity and Parental Benefit
• Meetups & conferences
• Multisport card
• Agile and open-minded culture, with high levels of trust and flexibility 
• Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas
• Possibility to work from offices in Prague (Karlin), Brno (Impact Hub), Pilsen (Roudná)
• Chance to compete in a ping-pong tournament or to enjoy table football, Playstation, Ergonomic exercise, or run with colleagues, and nearly all year-round grilling parties and other team-building opportunities
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. 

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.