Job
Description: Support Desk Tech
A support Desk Technician provides technical
support and assistance, whether on the phone, in person, or remotely, related
to computer systems, hardware and software. A Help Desk Technician responds to
customer queries to provide technical assistance.
Responsibilities;
· Responding to queries on the phone, via email,
in person, or through remote access.
· Offering technical assistance on the delivery,
configuration, set up, maintenance, and troubleshooting of computer systems,
hardware, and software.
· Training computer users.
· Training other staff on troubleshooting and
diagnosing problems.
· Gaining feedback from customers to improve
training methods.
· Writing and editing training manuals.
· Running reports and analyzing common complaints
and problems.
Requirements
· An Associate's degree in computer science or
related field.
· A strong working knowledge of computer systems,
hardware, and software.
· Good problem-solving, analytical, and
team-working skills.
· Excellent communication and interpersonal
skills.
· An openness to learning new technologies.
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Skills Required
- An Associate's degree in computer science or related field.
- Strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- Openness to learning new technologies.
What We Do
Fastspeed Business Solutions Limited is a leader in providing world-class ICT solutions, leveraging technologies like artificial intelligence and Software Defined WAN to accelerate business transformation and automation.
