About this role
Following business growth strategy Aladdin Client Services Team is expanding with talented potentials. This role is responsible for assisting, managing, and growing relationships of Aladdin Alternatives clients by providing expertise to resolve clients’ inquiries and by effectively communicating with other stakeholders in the organization.
Business Unit Overview:
Support Consultant is a part of the Client Success team. They work closely with other teams, mainly, Implementation Consultants, DBAs, ACE Managers and Developers. Handling clients’ requests includes building strong clients’ relationship; this implies developing advanced knowledge of the business and strong client focus with the goal of meeting or exceeding clients’ expectations. The team is also responsible to assist clients in dealing with sensitive documents, to follow all client instructions meticulously to avoid mistakes, is responsible to protect integrity of both the client and BlackRock.
Your day would include:
Providing qualitative analysis of client's needs and evaluating feasibility of their requirements.
Maintaining regular contact with customers via different channels of communication (phone, email, ticketing system) and fully understanding their needs and business background.
Regularly tracking on backlog tickets.
Developing advanced skills and knowledge in business, functional and technical aspects.
Providing guidance and supporting solutions, conducting demonstrations and presentations.
Cooperating with other client facing teams as well as the relevant Technology teams engaged in the product development and maintenance.
If you see yourself doing these activities, then you probably have:
1-3 years of experience in a client facing role (preferably in investment management business) with Bachelor’s degree
Full professional proficiency in written/spoken English with great communication and presentation skills, ability to work in a multicultural team and to adjust to different working styles.
Strong attention to detail, data analysis, and problem-solving capabilities
Basic understanding of Microsoft office products.
Ability to work in a team environment and build strong relationships with colleagues and partner teams.
Ability to comply with Company’s policies and procedures as well as being able to act independently.
Excellent work ethic and willingness to contribute beyond the scope of one's role to achieve team and firm objectives.
Good time management and an ability to multi-task/prioritize the tasks.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Skills Required
- 1-3 years of experience in a client facing role preferably in investment management business
- Bachelor's degree
- Full professional proficiency in written/spoken English
- Strong attention to detail, data analysis, and problem-solving capabilities
- Basic understanding of Microsoft office products
- Ability to work in a team environment
- Excellent work ethic and willingness to contribute beyond the scope of role
- Good time management and ability to multi-task
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
