Support Analyst

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About ABI Growth Group

ABI’s Growth Division is the center of innovation and tech development within ABI, which is driving ABI’s growth by developing innovations for the core beer business and creating new hyper-growth tech businesses. 

ABI Growth includes the following business lines: BEES (our business-to-business e-commerce and SaaS business, also focused on new technologies), TaDa and Ze Delivery (our direct-to-consumer e-commerce businesses), and several other high-tech divisions, including fintech and venture capital.

What you’ll do:

• Monitor and maintain computer systems and networks.
• Respond in a timely manner to service issues and requests.
• Provide technical support across the company.
• Troubleshoot systems and applications problems, diagnosing and pointing out pieces of evidence of app failures.
• Implement, manage, and maintain IT service management processes and procedures.
• Manage incidents and effectively communicate with stakeholders during incidents.
• Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
• Prepare and present performance reports and metrics to senior management.
• Responsible for maintaining and improving our computer operations, focusing on incident management and problem-solving.

What you’ll need:

• University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
• Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
• Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
• Experience with SRE and Support Engineering methodology/culture;
• Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
• Experience with monitoring tools such as New Relic, DataDog, Grafana;
• Advanced communication skills in English (written and spoken);
• Experience with Agile projects.

More about you:

• Ability to work under pressure and manage multiple tasks.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team-oriented, collaborative environment.
• High level of self-motivation, willingness to make a difference.
• Autonomy and desire to learn