Are you a self-motivated and sharp minded individual with experience of TIBCO Support Analysis that can help us beat cancer sooner?
We are looking for a driven and self-starting individual to...
- Provide technical application support for TIBCO in line with agreed service levels and working practices, providing Incident, Problem and Change management for the platform
- Triage, investigate, impact assess and resolve issues working with colleagues to ensure issues are resolved appropriately, managing through the resolution to successful deployment and live validation
- Take responsibility for the creation and maintenance of all relevant application documentation
- Apply Continuous Service Improvement principles, working with peers and wider Technology staff as appropriate, and seeking to apply improvements to working practice wherever possible.
You’ll work independently and autonomously, managing your day to day workload and priorities and will be expected to provide a first class customer focused support service
To join us in this fast-paced role you will need to have...
- Demonstrable experience of delivering technical support roles with the TIBCO application or other middleware platforms
- Experience of supporting and understanding Web services using SOAP, REST, etc.
- Experience in using messaging standards (EMS/JMS), Business Works, etc.
- Experience of administrating integration/middleware platforms
- Experience of ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or equivalents outside of the ITIL framework)
Contract Type: Permanent
Salary: Competitive
Closing Date: Sunday 17th December
At CRUK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us to beat cancer sooner.
Please note, from 2019, we will be relocating from our current offices in Islington to a new office space in Stratford, close to the Olympic Park.
Skills Required
- Demonstrable experience delivering technical support roles with TIBCO or other middleware platforms
- Experience supporting and understanding Web services using SOAP, REST, etc.
- Experience using messaging standards EMS/JMS, Business Works, etc.
- Experience administrating integration/middleware platforms
- Experience of ITIL Service Delivery and Support, preferably with a formal ITIL qualification
What We Do
Cancer Research UK is the world's leading cancer charity dedicated to saving lives through research, influence and information. Nearly one in two of us will get cancer in our lifetime, but we’re finding new ways to outsmart it, so that more people can live longer, better lives free from the fear of cancer. We carry out scientific research to help prevent, diagnose and treat cancer and our groundbreaking work, funded almost entirely by the general public, will ensure that millions more people survive. Together we are beating cancer. Registered charity No. 1089464
