The Role
Canvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.
Key Duties & Responsibilities:
- Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel.
- Endpoint device creation, testing, and deployment
- Work to ensure proper SLA response times and security standards, escalating as needed.
- Create and maintain knowledgebase articles on solutions, processes, and workflow.
- Assist in preparing and enforcing logging and reporting procedures for end-user computing operations.
- Assist with inventory and provide oversight to management
- Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
- Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
- Be able to lift and transport computers and devices for setup and shipping
- Off-hours and emergency
Qualifications:
- At least two years of experience in a comparable position
- Strong communication skills, written and verbal, providing reliable support for associates
- Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
- AV, Videoconference systems, and presentation support a plus
- Understanding cloud computing services, including Microsoft, Google, and AWS
Top Skills
What We Do
Named “Most Innovative Agency” by Campaign US, Canvas Worldwide is an independent media agency that provides ingenious solutions for brands looking to challenge the status quo. And as a mission-based agency, our rallying cry, "Challenge the Comfortable," is our team philosophy to push outside our comfort zones to solve problems in new ways – because there can be no greatness without enduring a bit of discomfort.
Canvas was created to embrace the rapid pace of change in the industry with the belief that future viability means reimagining what's possible. This fresh, strategic approach to media marketing services has produced an environment in which it’s possible to fearlessly try the unusual. Under the “Challenge the Comfortable” banner, the Canvas team dedicates itself to getting outside of our comfort zones and resisting the conventional.
Launched in 2015, we are dual-headquartered in Los Angeles and New York, with regional offices in Chicago, Dallas, Denver and Atlanta. Canvas Worldwide services clients such as Hyundai, Kia, Genesis, Starz, MGM Studios, McDonald's and more.
At Canvas, assumptions are left behind, everything is questioned, and in the process, the unexpected—sometimes even magical—happens daily. So, if you’re bold enough to Challenge the Comfortable… then we want YOU to come work for the most innovative agency in the country!
