Factors Group are looking for an IT Support Technician to join our team in this onsite role in Kelowna, Lake Country! Are you ready to take your career to the next step and join us, helping solve IT issues for our teams? If so, apply today and Tamsin, from the recruitment team, would be happy to chat with you!
Address: 8155 Jim Bailey Crescent, Kelowna
Schedule: 8:00am - 4:30pm, Monday - Friday (40 Hours) - Onsite
Salary: $55,000 - $65,000
You’re good at:
- With great customer service skills, you are happy to solve issues involving software and hardware
- Troubleshooting and solving or escalating issues from tickets from our ITSM, Freshservice
- Problem-solving skills with the ability to quickly diagnose and resolve technical issues.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users
You have:
- 2+ years experience in an enterprise support environment
- Strong knowledge of desktop hardware and peripherals, including installation, configuration, and troubleshooting.
- Proficiency in Windows Workstations and Servers, InTune, Microsoft Office 365, Azure Active Directory, and Active Directory.
- Familiarity with MacOS and its integration into a Windows-based environment.
- A full drivers license and regular access to a vehicle to drive between locations
What’s in it for you:
- We are a large manufacturing company with many areas of the business. You will work on varied tasks and projects, instead of the same old day to day
- Working in a supportive environment, you will work with a supportive and cohesive team who celebrate each other’s successes
We’re much bigger than you think, 30+ natural health brands loved across North America
Proudly Canadian owned & operated and a Certified B Corp company
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature
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This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.
Skills Required
- 2+ years of experience in an enterprise support environment
- Strong knowledge of desktop hardware and peripherals, including installation, configuration, and troubleshooting
- Proficiency with Windows workstations and servers
- Proficiency with Microsoft Intune
- Proficiency with Microsoft Office 365
- Proficiency with Azure Active Directory and Active Directory
- Familiarity with macOS integration in a Windows-based environment
- Full driver's license and regular access to a vehicle
- Strong customer service, problem-solving, and written and verbal communication skills
What We Do
Factors Group of Nutritional Companies is a Canadian wellness enterprise focused on researching, developing, manufacturing, and distributing natural health products. Primarily operating under the Natural Factors brand, it produces vitamins, minerals, herbal remedies, extracts, and specialty nutritional supplements. The family-owned company serves consumers across North America and Australia, combining product development with large-scale manufacturing and distribution of tested, trusted health-building products.
