Supply Operations Manager

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

Now we are looking for a Supply Operations Manager to manage all processes related to production, including manufacturing, quality control, payment, and shipment of goods.

Responsibilities

• Formulate order requirements (packaging, personalized customization, labeling) for factories based on communication with stakeholders and communicate them effectively
• Manage and control the end to end procurement process, including client communication, sample verification, order placement, payment arrangement, production follow up, quality inspection and shipment.
• Control manufacturing deadlines and correct implementation of all order requirements by the factory
• Arrange quality control, payment, and shipment processes
• Urgently resolve quality control issues
• Address and resolve clients' claims on goods’ quality, shipment, etc.

Requirements

• Excellent knowledge of the whole production process (quality control, deadline management, etc.)
• Excellent knowledge of foreign trade practices (payment schemes, export, VAT refund)
• Profound experience in working with Chinese suppliers/factories/manufacturers
• Advanced level of English, with the ability to conduct negotiations

We offer

• Compensation package: base salary and performance-based bonuses (total target compensation is reflected in the job description)
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 15 days of paid annual leave
• Care & Wellbeing: health insurance, including annual health check-up, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of teamwork

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