Supply Chain Specialist II, Order Book Management, Toronto HQ

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

PLEASE NOTE: 

This hybrid position is 4 days/week at our Downtown Toronto Head Office (Mondays to Thursdays) and Fridays (remote office) and is an individual contributor. 

WHO ARE WE LOOKING FOR

We’re looking for a Supply Chain Specialist II for our Order Book Management team.  This role provides service and support to our Marketplace Partners team while partnering with our Distribution center.

You will succeed by utilizing reporting and insights to drive timely delivery of all Nike products to support Nike profitability. You will communicate with, develop, and maintain positive relationships with internal cross functional partners through report interpretation, tools, phone and email. You will implement desk level orderbook tasks to deliver overall orderbook and business KPIs.

The candidate needs to have strong time management skills and critical thinking, ability to adapt/embrace change, be able to build rapport and business partnerships and have refined analytical skills.

WHAT WILL YOU WORK ON

This role will be responsible for executing end-to-end order book management, communicate effectively to relevant stakeholders, and will take initiative to identify risk and opportunities for Nike and our partners.   You will respond to questions regarding order status and tracking information, working with internal partners to resolve moderately complex customer issues, such as pricing, delivery status, routing, rejections, holds.  You will access, execute, and leverage standard and ad hoc reports to support execution to proactively track product delivery, order fill rates, validity, delivery, and returns activities.

Key Responsibilities

• Collaborate across functions to maintain a shippable orderbook and drive timely resolution and escalation of order-related issues.
• Monitor, analyze, and improve key performance indicators to maximize service levels and supply chain efficiency, including ship goals and related delivery metrics.
• Influence internal and external stakeholder decisions by leveraging data analysis, KPIs, and performance targets.
• Conduct orderbook audits and order writing workshops to improve partner order-writing behavior and enhance supply chain efficiency.
• Provide visibility into delivery performance, risks, opportunities, and recommendations for internal stakeholders and partners.
• Partner closely with commercial, planning, and external supply chain teams to support ship goals processes and delivery execution.
• Provide peer mentorship and training to support team capability and consistency.
• Manage the overall orderbook as well as launch and key initiatives.

WHO WILL YOU WORK WITH

You will report to Manager, Supply Chain Canada and will work closely with our broader cross functional team, including, Marketplace Partners, Planning and Distribution Centre.

WHAT YOU BRING

• Strong ability to work cross-functionally and build effective partnerships across teams.
• Demonstrated commitment to continuous process improvement and operational excellence.
• High attention to detail and ability to manage multiple priorities effectively.
• Excellent oral and written communication skills. Strong ability to communicate with people on different levels inside and outside of the organization.
• Proficiency in systems and tools such as SAP, Excel and PowerPoint.
• Solid understanding of supply chain processes and order management.
• Strong problem-solving and critical-thinking skills.
• Ability to analyze data and use insights to influence decisions and drive action.
• High school diploma or equivalent and a minimum of 2 years relevant work experience
• Excellent oral and written communication skills. Strong ability to communicate with people on different levels inside and outside of the organization.
• Bilingual French, an asset

The annual base compensation for this position generally ranges from CAD $ 67.9K to 70K annually.  Actual compensation will vary based on a candidate’s qualifications, skills, and experience.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

This position is for an existing vacancy.

(In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants are encouraged to make their needs known when contacted for interviews.)

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

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