Supply Chain Specialist (Customer onsite)

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Job Description
Boeing's Component Services Program (CSP) team is seeking a highly motivated, creative and customer focused individual to support our Off-Platform CSP customer (Iberia Airlines). The position will be located in Madrid, Spain, and the candidate will work a hybrid schedule that will split time between working at the customer's site and working virtually.
The Customer Onsite is responsible for the day to day operations that include, but are not limited to, facilitating the unserviceable core return transactions, pool balancing, service level reconciliation, order updates and status, daily/weekly/monthly performance reporting and anything that may arise from day to day.
The ideal candidate will have a background in aviation, aerospace engineering and supply chain; the ability to handle multiple tasks simultaneously; and the ability to team effectively with communicators and other business partners as part of a geographically-dispersed team.
Position Responsibilities:

• Act as the Customer's "go to" for all day to day operational requests (focal for the end to end tied to each transaction)
• Management and cross departmental co-ordination/collaboration of movement of parts covered by the program through exchange and return cycle includes co-ordination with SCL, FF, warehouse and internal stakeholders
• Co-ordination & replenishment of material held at the customer - ensure inventory aligns to contract and systems reflect inventory accurately.
• Facilitate Customer Returns (complete end to end process), ensuring parts ship and are updated in the business systems appropriately. Return activity with LHT, pool balancing, rejected returns, PODs, etc.
• Customer Late fee identification (core returns) and trigger to CRT
  Resolve issues relating to parts arriving at the customer store locations and RDCs. (ex: damaged, without correct certifications, incorrect parts, wrong location, griefs, quarantine, etc.)
• Support Boeing & "Partner" RCCA and SL discussions with CSP Act Mgr - provide context & awareness, help address root causes associated with customer behavior or ordering practices
• Gather and report customer specific SL metrics to the CSP Act Mgr; Gather raw system data, apply contractual or interface manual adjustments and submittal. Reconcile all disconnects and errors with partner provided data; Manage daily operating rhythm
• Engage in customer reporting review meetings (daily, weekly, monthly, quarterly) with Boeing & customer
• Oversight of Ordering & Shipments to support regular & heavy check and defect activities for 737, 777 & Off Platform customers (ensuring 30 days/contractual min for planned orders are used)
• Negotiate customer service level excusable misses
• Customer MBK accuracy & audits (Note: involved in the scheduling and facilitating. Involved in the findings and customer action)

This position allows telecommuting. The selected candidate will be required to work at the customer's London location 1-4 days per week.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in a supply chain role
• 1+ year of experience in a customer facing role
• Experience using or applying metrics to measure performance against projects to ensure high quality delivery

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher

Important information regarding this requisition: This requisition is for a locally hired position in Spain. Benefits and pay are resolved at the local level.
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
All information provided will be checked and may be verified.
Applications for this position will be accepted until Sept. 21, 2026
Export Control Requirements:
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Spain)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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