We are Grace,
Grace Federal Solutions' greatest success is the employees of Grace. At Grace, we recognize the significant role each Grace employee plays in helping to grow and transform the company. Grace follows 5 principles: client service, purpose, mutual respect, collaboration, and accountability. To build the best healthcare services company that includes support services, consulting services, project management, information technology, data modernization, and talent acquisition; we need the nation's most interesting and talented people. Do you have what it takes to be a Grace employee? If so, we want to talk to you.
MUST HAVE 2 YRS OF PROVEN EXPERIENCE
The role of a Supply Chain Resolution Specialist will be responsible for identifying, analyzing, and
resolving exceptions within our supply chain procure to pay process (P2P). You will work closely with
Accounts Payable (AP), Information Systems Department (ISD), Finance and other supply chain support
teams to ensure efficient operations and fiscal accuracy. Your expertise in software and financial
systems; specifically, Infor cloud, GHX and Optical character recognition (OCR) scanning software
coupled with knowledge of general ledger (GL), invoice not received (INR) and received not invoiced
(RNI) will be critical in addressing issues and improving Health’s procure-to-pay processes.
Additionally, you will interact with vendors to resolve discrepancies and actively communicate
Health expectations to vendors to reduce system exceptions and enhance overall performance.
Essential Responsibilities:
-Exception Resolution: Investigate and resolve exceptions in Health’s procure-to-pay (P2P)
processes, including discrepancies in purchase orders, invoices, and inventory records.
-System Management: Utilize Infor, GHX and Service Now software systems to manage and
troubleshoot exceptions, ensuring data accuracy and system integrity
-Cross-Functional Collaboration: Work with Accounts Payable, ISD, Finance and other teams to
address and resolve process-related issues and ensure alignment across departments.
-Vendor Communication: Communicate effectively with vendors to resolve issues related to
orders, deliveries, and invoicing, and to improve vendor performance and compliance.
-Process Improvement: Analyze current processes and recommend enhancements to reduce the
frequency of exceptions and streamline operations.
-Reporting: Generate and maintain reports on exception trends, resolution statuses, and process
performance metrics for management review.
-Documentation: Maintain accurate records of exceptions, resolutions, and communications to
support ongoing improvements and audits.
-Match Exceptions: Accountable for managing and coordinating with Accounts Payable, Suppliers
and other internal team members to ensure timely resolution of Supply Chain match exceptions
related to purchase orders. This includes Supply Chain purchase order (PO) backed match
exceptions for contract pricing, non-contract pricing, quantity, unit of measure and receipt issues.
-Investigate: Recurring Supply Chain invoice match exception issues to identify root cause by
working with supplier, Accounts Payable, Contracting, Item Master data as applicable to find and
implement solutions.
-Credit Hold Resolution: Work with suppliers to resolve credit hold issues. Must be able to resolve
all Supply Chain invoice match exceptions including complex transactions across all Buying
functionalities.
-Data Management: Establishes mechanisms for data collection, reporting and validation of
invoice discrepancies. Reviews invoice data metrics to provide supporting information on areas in
need of improvement. Skills: Required Skills & Experience:
-Microsoft Excel and other Microsoft Office products
-Infor cloud suite
-Financial Auditing
-Quality Check Auditing
-Written Communication
-Verbal Communication
-System Management
Preferred Skills & Experience:
-GHX
-Service Now Education: Required Education:
-High School Diploma (or Equivalent) pared with a minimum of 8 years of professional experience progressively responsible procurement experience and working with vendors
Preferred Education:
-Bachelor's degree in Supply Chain Management, Accounting, Business Administration, Finance, Health Administration or related field pared with a minimum of 3 years of professional experience progressively responsible procurement experience and working with vendors
OR
-Associate's degree in Supply Chain Management, Accounting, Business Administration, Finance, Health Administration or related field pared with a minimum of 5 years of professional experience progressively responsible procurement experience and working with vendors
Required Certifications & Licensure:
-N/A
Preferred Certifications & Licensure:
-N/A
Top Skills
What We Do
Grace Federal Solutions, a Woman-Owned business headquartered in Raleigh, North Carolina, is a professional services company with a focus on delivering projects and programs beyond the standard. Our team of experts provides federal agencies, healthcare organizations, universities and commercial entities throughout the Continental United States with Project Management, Quality & Compliance, Operations & Administrative Support, Data Management, and Information Technology solutions. Grace helps achieve the mission through superior program management and quality performance.
