Supplier Quality Assurance Manager

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

We are seeking a detail-oriented Quality Control Manager who will be a system architect/designer with a focus on building an AI-powered QC infrastructure

Responsibilities

• Co-create an AI-powered QC infrastructure by designing reusable QC frameworks and systematic checklists/inspection templates (not ad hoc one-offs)
• Manage relationships with existing and future third-party partners (e.g., inspection providers, labs, factories) to ensure consistent QC execution and continuous improvement
• Run QC operations using the designed frameworks, including:
  • Verify product specifications, quantities, and compliance with order requirements (including handling exceptions/special cases within the framework)
  • Perform functional testing and visual inspections of products
  • Document and report quality issues, defects, and inspection outcomes
  • Review packaging and labeling requirements for compliance
  • Review inspection/product reports and make accept/reject decisions
  • Classify defects by severity (critical / major / minor)
  • Coordinate with production/suppliers/partners on quality improvements and corrective actions
  • Maintain detailed inspection records and QC documentation.

Requirements

• Systems design/architecture mindset: able to design QC infrastructure end-to-end (processes, data flows, tooling, partner setup), not just execute tasks
• Ability to create reusable, systematic solutions (frameworks, checklists, templates, playbooks) rather than ad hoc responses
• Experience across a broad range of products and a strong understanding of overseas customers and compliance requirements
• Strong analytical skills and ability to work closely with the Product team on metrics, prioritization, and root-cause analysis
• Technical background and ability to work effectively with AI systems in an operational context
• Strong communication and stakeholder management: able to work independently, proactive, and effective at managing relationships with both partners and internal colleagues
• 8+ years of quality control experience, preferably with hardline products

We offer

• Compensation package: base salary and performance-based bonuses (total target compensation is reflected in the job description)
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 15 days of paid annual leave
• Care & Wellbeing: health insurance, including annual health check-up, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of teamwork

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