Position Title: Supervisor
Basic Function:
Sales Supervisor is responsible for maintaining and creating relationships with area associations: handling social media, customer service, groups, consignment, and special event accounts: soliciting current and new business: ensuring admission and revenue goals are achieved: performing operational duties.
Principle Responsibilities:
- Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, exhibit knowledge and all other components of Guest Service.
- Ability to organize and schedule groups, consignment, and special event business.
- Attend and articulate specials, promotions, and events at local and state association meetings and events.
- Develop and maintain admission and ancillary sales promotions.
- Must have flexibility to travel and run errands.
- Must be willing to perform and oversee operational duties within the building and on property.
- Communicate and maintain safety standards with entire staff.
8. Maintain all show standards, display presentation, maintenance, safety, signing standards and cleanliness.
9. Maintain adherence to all Company policies and procedures.
10. Assist in the management of tasks including cash management (safe, cash outs, deposits etc....).
11. Any other duties as assigned by Management.
12. Must be able to work flexible schedule including weekends, holidays, special events, and night-time closing.
Skills Required
- Provide outstanding guest/customer service including greeting and acknowledging every guest
- Organize and schedule groups, consignment, and special event business
- Manage and develop admission and ancillary sales promotions to meet revenue goals
- Maintain and create relationships with area associations and solicit new business
- Handle social media and represent specials/promotions at local and state association events
- Perform and oversee operational duties on property and maintain show/display/cleanliness standards
- Assist in cash management tasks (safe, cash outs, deposits)
- Communicate and enforce safety standards with staff and adhere to company policies
- Work a flexible schedule including weekends, holidays, special events, and night-time closings
- Flexibility to travel and run errands as needed
What We Do
Built on the foundation of a daily newspaper cartoon in 1918 — still in print today — Ripley’s Believe It or Not! World Entertainment has grown to be a global leader in family entertainment with more than 100 attractions across nine countries. Along with Ripley’s Believe It or Not!, Ripley’s Aquariums, Guinness World Records attractions, Great Wolf Lodge (Niagara Falls), wax museums, traveling shows, miniature golf courses, mirror mazes, and more, the world of Ripley’s continues to grow through exciting new experiences, and online content. Ripley’s Believe It or Not! World Entertainment is a proud member of The Jim Pattison Group, Canada’s largest private company.
