Role: Supervisor
Location: High Wycombe
Contract: Full Time Temp until December
Salary: £16.11 Per Hour PLUS BONUS
About Yankee Candle:
At Yankee Candle®, we stand out as a distinguished name in the world of home fragrances, offering an impressive selection of over 600 products to elevate any environment. Since our humble beginnings in 1969, we have grown into one of the most beloved brands globally, renowned for our innovative approach to home fragrance and our exquisite candle designs. Our commitment to quality ensures that each scent enhances your home and creates a memorable ambience.
This is an exciting opportunity to join a globally recognised household name at a point of growth, bringing Yankee Candle® to life through brilliant people, memorable customer experiences and a fast-paced, energetic store environment.
The Supervisor Role:
Lead from the shop floor, supporting the team to deliver exceptional service, strong product knowledge and a store environment that brings Yankee Candle® to life.
Help bring the Yankee Candle® brand to life in store, setting a strong example for the team in how the brand is represented
Deliver a service culture that goes beyond the transactional, creating genuine connections, memorable moments and lasting impressions for customers
Build your own product knowledge and share it with the team, using engaging storytelling to help customers discover the right fragrance
Support and motivate the team on shift, helping create a positive, inclusive and high-performing environment
Lead with energy and focus in a fast-paced retail environment, keeping standards high when trade is at its busiest
Support the store's commercial performance by delivering strong customer interactions, recognising opportunities and encouraging the team to maximise sales
Maintain high standards across merchandising, presentation, stock, compliance and the overall customer environment
Act quickly on opportunities and challenges on shift, taking responsibility for finding solutions and escalating where appropriate
Help create a store people want to visit, a team people want to join and an environment that reflects the quality and heritage of Yankee Candle®
What's in it for the Supervisor?
The opportunity to take on a leadership role with one of the world's most recognisable home fragrance brands
A brand with genuine heritage, quality and an established place in customers' homes
A fast-paced, energetic environment where you can make a visible impact every day
The opportunity to lead and support the team directly from the shop floor
The opportunity to develop your leadership, product and commercial skills
A growing retail environment with genuine opportunity to develop as the business grows
The role would suit someone who is:
Genuinely excited by the opportunity to represent a recognised brand with quality, heritage, growth and opportunity
An experienced retail team member who is ready to take the next step into leadership
Passionate about exceptional service and confident setting an example for others
Naturally curious about products and enthusiastic about turning knowledge into engaging stories for customers
Positive, supportive and able to contribute to a strong team culture
Energised by fast-paced retail and comfortable taking the lead on shift
Commercially aware, with an understanding of how great customer interactions drive sales
Hands-on, visible and happiest leading from the shop floor
Ambitious, positive and excited by the opportunity to grow with the brand
INDYAN
Skills Required
- Experience as a retail team member
- Passion for exceptional customer service
- Confidence setting an example and leading others
- Product curiosity and enthusiasm for engaging customers through product knowledge
- Positive, supportive approach to team culture
- Ability to work effectively in a fast-paced retail environment
- Commercial awareness and understanding of how customer interactions drive sales
- Ability to take responsibility, identify solutions, and escalate issues when appropriate
What We Do
Agile Retail provides bespoke, low-capital-expenditure physical store solutions and outsourced retail operations for brands and retailers. They specialize in helping global brands enter new markets, launch experimentation stores, and develop new retail ventures. By combining property, staffing, and logistics services, they enable businesses to test concepts and scale physical retail experiences with reduced risk and faster time to market.
