Description
Job Summary
The Operations Supervisor oversees all trailer service operations at Tidy Services’ Salem, VA location. This leadership position is responsible for ensuring high performance, safety, and efficiency across all trailer operations. The Supervisor leads, mentors, and develops a team of 2-3 trailer service drivers. This position operates out of Tidy’s Salem branch and is responsible for the success of sanitation operations serving the greater Roanoke–Salem region.
This is a key operational management role requiring strong leadership, clear communication, and the ability to coordinate people, vehicles, and equipment to ensure Tidy’s promise of High Standards, Clean Results is met every day.
Essential Responsibilities
Operational Oversight
- Oversee daily operations for all trailer service sanitation routes.
- Coordinate with Dispatch and Fleet teams to ensure route efficiency, equipment availability, and timely service completion.
- Monitor and report on daily and weekly performance metrics, including service completion %, QCC compliance, and route efficiency.
- Support continuous improvement by identifying process bottlenecks and implementing solutions to improve quality and efficiency.
Leadership & People Development
- Lead, train, and coach team members to meet and exceed company standards for quality, safety, and professionalism.
- Conduct ride-alongs and on-site inspections to reinforce quality, safety, and customer service expectations.
- Hold regular team and safety meetings, communicating company updates and initiatives.
- Build a culture of accountability, teamwork, and recognition through consistent coaching and feedback.
Safety & Compliance
- Maintain strict adherence to DOT, OSHA, and company safety requirements.
- Conduct and document safety meetings, inspections, and incident investigations.
- Promote a Safety First culture and enforce all safety procedures, including PPE and vehicle inspections.
Continuous Improvement & Reporting
- Analyze operational performance to identify opportunities for improvement in routing, scheduling, and productivity.
- Collaborate with the General Manager and Fleet Manager to reduce downtime, manage equipment repairs, and increase service efficiency.
- Prepare and review operational reports, route analyses, and team performance reviews.
- Lead initiatives that improve employee retention, training outcomes, and overall service quality.
Work Environment
Work is primarily performed outdoors in varying weather conditions and may involve exposure to loud noise, uneven terrain, or debris. Appropriate PPE and training are provided for all conditions. Occasional evening, weekend, or holiday work may be required during peak season (April–October).
Normal Business Hours: 7:00 AM to 5:00 PM, Monday–Friday, with on-call availability for urgent conditions.
About Tidy Services
Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia. Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning.
Tidy Services is still that local family-owned business focused on customer satisfaction. We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.
Benefits
Paid time off, holidays, medical, dental, and vision insurance, life insurance & 401k with matching, weekly reimbursement for cell phone usage.
Tidy Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Requirements
- High School Diploma or GED required; Bachelor’s degree in Business, Logistics, or related field preferred.
- Minimum 3 years of experience managing field operations or logistics teams of 10+ employees.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong leadership, organizational, and communication skills.
- Proven ability to manage multiple teams, set priorities, and achieve results under pressure.
- Valid driver’s license with an insurable driving record.
- Ability to understand mapping and routing software (Waze, Google Maps, Apple Maps, etc.).
- Must have and regularly use a smartphone for work-related communication and routing applications.
Skills Required
- High School Diploma or GED
- Bachelor's degree in Business, Logistics, or related field
- Minimum 3 years managing field operations or logistics teams of 10+ employees
- Intermediate to advanced proficiency in Microsoft Office Suite
- Strong leadership, organizational, and communication skills
- Proven ability to manage multiple teams, set priorities, and achieve results under pressure
- Valid driver's license with an insurable driving record
- Ability to understand mapping and routing software (Waze, Google Maps, Apple Maps)
- Must have and regularly use a smartphone for work-related communication and routing applications
What We Do
TBC Associates II, LC, operating as Tidy Services, provides portable sanitation services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning. They also offer trailer servicing and hauling, and are recognized for providing Solid Waste Services.
