Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.
Position: Supervisor of Support Services
Location: Grand Junction, Building A
Benefits offered to Full-Time Employees:
- Medical
- Dental
- Vision
- Paid time off accrual and generous leave policy
- 403(b) benefits with 6% company match
Position qualifications:
Bachelor’s degree in Healthcare, Business, Accounting, Public Administration, Finance or closely related field, or equivalent combination of post-secondary education and experience. Minimum five (5) years’ experience of increasingly responsible office-related experience, to include office management, and minimum two (2) years of supervisory experience preferred. Experience with integrated healthcare system supporting patient registration, scheduling, charge-entry, cash collections, and EMR interface. Experience requires customer service, patient accounts receivables and cash posting transactions, quality improvement practices, data analysis, workflow assessment, audits, and experience with staff training, training plan development, and core competency assessments. Prior work in a human services setting and experience with medical records or medical systems desirable.
Job purpose: Reports to the Senior Vice President to provide client registration training, consultation, analysis, quality control measures, key performance indicators, internal audit results, performance measures, business leadership and guidance to all ten (10) county Outpatient Clinic. Responsible for quality control and standardization practices among point of entry activities associated with client registration, scheduling, clinical activities, EMR, point-of-sale collections and relative key performance indicators. Will supervise Business Service Assistants and liaison with Program Directors to support these activities.
Knowledge, Skill & Ability (include materials and equipment directly used):
- Customer Service skills.
- Understanding of CPT codes, HCPS codes, ICD-9s, DSM, and DRGs.
- Understanding of electronic clinical record development and charge-entry interface.
- Understanding Commercial, Medicare, Medicaid, contractual and third-party authorizations and billing processes, methods, and business rules.
- Knowledge of HIPAA and PHI rules and business practices.
- Knowledge of accounts receivable activities, cash application, and cash receipt posting/controls.
- Working knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
- Ability to operate standard office equipment including calculator, copy machine, fax and multi-line telephone.
- Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
- Ability to organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
- Ability to exercise frequent independent judgment and initiative.
- Ability to effectively assign, prioritize, and direct the work assignments and scheduling of those business staff reporting to this position.
- Ability to compose correspondence, reports, and personnel-related documents with little or no supervision. Ability to travel from one office to another, or to other locations, to attend meetings or run errands.
Working Conditions/Physical Demands: Employee must occasionally lift and/or move up to 25 pounds. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods of time at a computer. Employee must be able to travel between Health Solutions West sites. May be exposed to stressful situations that involve enraged, distraught and/or intoxicated individuals with possible mental disorders. Possible potential for exposure to communicable disease. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must already be authorized to work in the US; sponsorships not available.
Skills Required
- Bachelor's degree in Healthcare, Business, Accounting, Public Administration, Finance or equivalent combination of education and experience
- Minimum five (5) years of increasingly responsible office-related experience, including office management
- Minimum two (2) years of supervisory experience
- Experience with integrated healthcare systems supporting patient registration, scheduling, charge-entry, cash collections, and EMR interface
- Experience with customer service, patient accounts receivable, and cash posting transactions
- Experience with quality improvement practices, data analysis, workflow assessment, and audits
- Experience with staff training, training plan development, and core competency assessments
- Knowledge and understanding of CPT, HCPCS, ICD-9, DSM, and DRGs
- Understanding commercial, Medicare, Medicaid, contractual and third-party authorizations and billing processes
- Knowledge of HIPAA and PHI rules and related business practices
- Working knowledge of Windows-based computer applications including Microsoft Word, Excel, Outlook and internet use
- Ability to travel between Health Solutions West sites
- Authorization to work in the US; employer does not sponsor visas
- Prior work in a human services setting and experience with medical records or medical systems
What We Do
Health Solutions West is a premier non-profit provider of behavioral health and substance use treatment in western Colorado. The organization serves individuals and families across the lifespan through outpatient care, crisis response, addiction recovery, and community-based programs. As the region's largest behavioral health organization, it provides inclusive and accessible care across 10 Western Slope counties, covering more than 23,000 square miles.
