POSITION: Supervisor of Social Services
REPORTS TO: Director
CLASSIFICATION: Full Time
EXEMPT/NONEXEMPT: Exempt
GENERAL DESCRIPTION: LSSNY’s 24-hour supportive housing program serves extremely vulnerable individuals, including people with histories of homelessness and/or mental illness. The Supervisor of Social Services provides leadership, supervision and training to on site social service staff. The Supervisor of Social Services also serves as the liaison between residents and the Director.
The Supervisor of Social Services is classified as an essential worker, and as such accepts responsibility for the completion of their critical services to participants, on site, even during times of emergency. These include, but are not limited to, emergencies caused by: weather, nationwide pandemics, civil unrest, and domestic threat.
MAJOR DUTIES AND RESPONSIBLITIES:
- Provides leadership, guidance and administrative supervision to social service staff.
- Provides weekly one-on-one supervision for social services staff.
- Conducts case conferences; resolves participant issues.
- Reviews service plans, program notes, and other participant documentation to ensure comprehensiveness and compliance with funder, regulatory and LSSNY requirements. Signs off on final documents prior to filing in participant charts.
- Audits participant records to ensure compliance with funder, regulatory and LSSNY requirements.
- Conducts regular staff meetings.
- Provides training to social services staff.
- Provides ongoing feedback and annual job performance evaluations to case managers.
- Supervises incident reporting; strategizes follow-up with social services team.
- Conducts participant assessment and crisis intervention.
- Participates in participant intake process, including selection and screening of residents.
- Supervises interns assisting with social services work.
- Prepares monthly reports (including statistics and other data) for program funding sources.
- Assists Director with annual reports.
- Approves time cards and changes in staff schedules; monitors attendance of social service staff.
- Completes monthly calendar of events and schedules group activities.
- Assists Director with Human Resource matters, including interviewing and hiring.
- Coordinates with Administrative Assistant regarding office supply orders; may handle petty cash custodial duties and other administrative tasks if needed.
- Assists Director with other functions related to the program.
- Represents Lutheran Social Service of New York’s mission and values; upholds agency Code of Conduct and other policies and procedures.
- Assists in Human Resource matters, ordering/monitoring of supplies, petty cash custodial duties, and other tasks related to program functioning.
- Serves as liaison for on-site resources for participants as well as program representative for off-site resources, including development of relationships within the community.
- Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.
SUPERVISES:
- Case Managers
- Interns
EDUCATION:
- Master Social Worker (Licensed preferred), or Master in a related field, or other Master’s degree, including courses and certification that is relevant to serving the formerly homeless population, e.g. CASAC, HSBCP, MSc. In Administration.
EXPERIENCE:
- Two years’ (minimum) experience as a supervisor in the field of social services.
- Experience working with people with histories of substance abuse, HIV, homelessness and mental illness.
SKILLS & ABILITIES:
- Strong leadership/team building/coaching skills.
- Excellent clinical skills.
- Strong writing and speaking skills.
- Excellent administrative skills; highly organized and detail-oriented.
- Strong time management; able to handle multiple tasks and assignments at once.
- Flexible; able to work some holidays and weekends.
- Proficient in Internet Navigation, E-mail, and Microsoft Word.
- Bilingual a plus, preferably in Spanish.
DATE REVISED: 4/8/2022
Skills Required
- Master's degree (MSW preferred) or other relevant master's degree
- Licensed clinical social worker (LCSW) or equivalent
- Minimum two years' supervisory experience in social services
- Experience working with individuals with substance abuse, HIV, homelessness and mental illness
- Strong clinical skills and ability to conduct participant assessment and crisis intervention
- Leadership, team building, coaching and staff supervision skills
- Excellent writing, speaking, administrative, organizational and time-management skills
- Proficiency with Internet navigation, e-mail, and Microsoft Word
- Ability to work some holidays and weekends and serve as an on-site essential worker in emergencies
- Bilingual (Spanish preferred)
What We Do
Lutheran Social Services of New York is a non-profit organization dedicated to transforming communities by collaborating with individuals, families, and leaders to dismantle the causes and effects of persistent poverty and social injustice. They provide a wide range of services, including residential support, mental health and substance abuse counseling, job and vocational training, case management, peer support, and free or low-cost immigration legal assistance.
