Supervisor, RFI & Content Specialization

Clario, a part of Thermo Fisher Scientific is seeking a Supervisor, RFI & Content Specialization to lead and optimize the management of RFI responses and content strategies that support business growth and operational excellence. This role plays a critical part in ensuring the accuracy, quality, and strategic alignment of all documentation and deliverables while driving efficiency and collaboration across teams. You will develop and guide a high-performing team, partner with subject matter experts, and continuously improve processes to enhance output and impact. 

What We Offer

• Competitive pay and incentives

• Provident fund and medical insurance

• Engaging employee programs and local events

• Modern office spaces and remote work flexibility

What You’ll Be Doing

• Lead and manage the RFI (Request for Information) and content management function, ensuring high-quality, accurate, and strategically aligned deliverables

• Oversee the RFI content library, including maintenance of systems and tools supporting content management

• Support the completion of RFIs and questionnaires in collaboration with internal stakeholders

• Drive operational efficiencies to improve the speed, consistency, and quality of outputs

• Ensure all team-produced documentation is accurate, updated, and aligned with organizational objectives

• Partner with subject matter experts and cross-functional teams to maintain high-quality content and knowledge sharing

• Participate in product release readiness discussions and assign team representation where applicable

• Support departmental leadership on strategic initiatives, projects, and continuous improvement efforts

• Supervise, coach, and develop team members, providing guidance on daily work, priorities, and escalations

• Assign and distribute workload to optimize productivity and meet deadlines

• Partner with leadership to track team performance, goals, and compliance metrics

• Identify opportunities to enhance processes, collaboration, and consistency across teams

What We Look For

• Bachelor’s degree or equivalent practical experience

• Minimum 5 years of experience in a pharmaceutical or CRO environment

• Minimum 5 years of experience within RFI, content management, or related functions (e.g., project management or commercial operations)

• Demonstrated experience using proposal/content management tools (e.g., Qvidian, Responsive)

• Proven ability to mentor, train, and support the development of team members

• Strong knowledge of medical and pharmaceutical industry terminology and practices

• Advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint

• Experience using Salesforce or similar CRM platforms

• Strong analytical, written, communication, time management, and organizational skills

• Ability to operate effectively in a fast-paced, dynamic, and high-pressure environment

• Demonstrated collaboration and stakeholder management skills across cross-functional teams

• Based in India or able to work in India in alignment with local employment requirements

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day.