Position Overview
The Supervisor is responsible for overseeing the customer experience, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.
Job Description
- Assisting the management team in exceeding the profitability expectations for the store in sales.
- Assisting the management team in exceeding all KPI targets.
- Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
- Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
- Maintain high communication levels with every team member including coaching on a regular basis
- Maintaining solid product knowledge
- Achieving individual sales targets
- Demonstrating ability to work successfully in a team with all company employees
- Opening and closing store when required.
Additional duties and responsibilities
- Participating in and attending all store meetings and other related functions
- Performing housekeeping and maintenance duties as required
- Willing and being available to travel and work from different locations when necessary
- Maintaining standards in line with the requirements of the job and any policies currently in place
- Assuming and completing other duties as assigned by management from time to time
- Working any additional hours as to the requirements of the job
- Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Requirements
- Completing all duties on time and in a satisfactory manner as assigned by management
- Punctuality and adhering to designated work schedule
- Flexibility and working effectively with colleagues and management to accomplish duties and goals
- Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
- Representing a positive attitude toward the merchandise and the company
- Abide by the 6 Guess Rules
- Adhere to the rules and guidelines as expressed in the company hand book
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
Benefits
Staff Uniform
Store Discount
Monthly Target Bonus
Skills Required
- Deliver excellent customer service and maintain customer experience standards
- Meet or exceed individual sales targets and store KPI targets
- Train, coach, and develop store staff with strong communication skills
- Maintain visual merchandising standards, store cleanliness, and organized stockroom
- Ability to open and close the store when required
- Punctuality and adherence to designated work schedule
- Flexibility to work additional hours and at different store locations when necessary
- Maintain professional appearance and adhere to company dress code and handbook
- Solid product knowledge and positive representation of merchandise and company
What We Do
Guess Europe Sagl is a global lifestyle brand established in 1981, which designs, markets, distributes, and licenses a collection of contemporary apparel, denim, handbags, watches, eyewear, footwear, and other consumer products. It operates in the Clothing and Clothing Accessories Retailers and Wholesale trade in textiles industries.
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