Supervisor, Quality Assurance

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
Availity is a Healthcare IT company headquartered in Jacksonville, FL with an office in Bangalore, IN and a significant remote workforce as well. Availity is the nation’s largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicate. Fixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways Availity is streamlining this process. Availity also offers providers, hospitals, and health systems revenue cycle and patient financial management solutions. We help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.

Job Description

The QA Supervisor is responsible for continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process defects, to deliver market and customer driven business results. You will evaluate the test results, prepare change requests and generate measures to assess the product quality. In this role you will work with an integrated team of developers, product managers, product owners, and system analysts for test planning, test Automation and execution, and product validation. As part of the supervisor role, you will be responsible for mentoring and being an escalation point for quality assurance on your assigned scrum teams, approving PTO requests, assisting with interviews and onboarding of new associates, and collecting data for the team. You will also be the main point of contact for your team during releases and making sure that tickets for your group are in the right status.

To be qualified for this position, you:

• Must have working knowledge of test management and manual/automated testing tools for regression, cross browser and functional testing
• Must have experience in an Agile/Scrum environment; we operate in 2-week sprints
• Must be able to work cross-functionally to identify gaps or missing elements across the test cycle, collaborate with User Experience and Customer Support to incorporate customer feedback into testing approaches, and provide insights on best practices to ensure that deadlines are executed
• Must have knowledge of underlying technologies supporting the applications under test i.e. REST API’s, HTML, CSS, JavaScript, Java, SQL, SFTP, microservices, and cloud architecture
• Must have working knowledge/experience with:
  • Agile work planning tools (JIRA or similar)
  • Source-control change management software (GIT or similar)
  • Test management software (TestRail or similar)
  • Continuous integration tools (Jenkins or similar)
  • Application performance management (NewRelic, Splunk, or similar)

You will be:

• Supervising QA’s & QE’s across five Scrum teams where the team will be developing test plans, test scenarios and test cases based on the business, user, and functional/nonfunctional requirements
• Responsible for mentoring and being an escalation point for quality assurance on your assigned scrum teams
• Approving PTO requests, conducting interviews and onboarding new associates
• Be the main point of contact for your team during releases and making sure that tickets for your group are in the right status
• Evaluating test cases, test results, and overall team time management to ensure releases are successful
• Working with an integrated team of developers, product owners, and engineering managers for test planning, test automation and execution and product validation
• Validating and documenting the completion of testing and development processes to ensure compliance standards are met
• Providing monthly reports on automation testing versus manual testing across the team

What skills you need in order to be considered:

• 4+ years of experience in business/systems testing
• Ability to showcase an understanding of general testing techniques such as functional, integration performance and regression testing
• Working knowledge of test management and automated testing tools
• SQL experience for creating, updating and deleting data for the creation of test data
• Healthcare industry experience is a plus
• Experience with Cucumber is a plus
• Experience with Selenium WebDriver is a plus
• Previous experience as a QA Supervisor is a plus

Why you want to work on this team:

• This group is in transition from manual to automation and is willing to give on the job training to our quality assurance analysts with the automation stack we utilize
• This group provides you the opportunity to move within the organization and touch various business critical products
• This group will allow you to play a hands-on role in managing a team while providing you with the tools and management needed to succeed

Why work at Availity:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! 
• Culture is important to us and there are many ways for you to make your mark here! 
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! 
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. 
• Interested in furthering your education? We offer education reimbursement! 
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. 

Next steps in process:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process

Interview process: 

• Recruiter resume review
• Manager resume review
• Manager video interview
• VP video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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