The Role
Supervises facility information services operations and staff, including computer operations, telecommunications, and device support. Prioritizes work, resolves technical issues, improves service efficiency, maintains performance records, and supports data security and privacy. Provides staff leadership, performance guidance, and professional development while implementing data-driven improvement methods and applying project management practices to enhance organizational outcomes.
Summary Generated by Built In
The Supervisor of PC Support supervises and supports information services for the facility to maximize organizational performance.
Responsibilities- Job Duties
- Supervises facility information services operations and staff including computer operations, telecommunications and device support. Determines work requirements, priorities and best use of resources for scheduled operations and unplanned incidents.
- Provides confidential and professional guidance to the organization by analyzing and interpreting information toward ensuring prudent and efficient facility management.
- Plans, prioritizes, and directs the work of team members in order to meet established goals and objectives, provide timely and effective service to customers, and maximize system efficiency. Provides technical input and assistance to all customers in order to identify problems and develop solutions.
- Develops and maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
- Provides guidance and support to staff members and facilitates effective problem-solving among employees. Reviews staff performance, identifies performance deficits, and implements prudent recommendations that promote staff efficiency. Provides the team with direction and vision and fosters teamwork to create a work culture that values and encourages collaboration. Promotes and encourages the growth and development of staff members.
- Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
- Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
- Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.
- Experience - 2 years in a leadership role in healthcare
- Education - Bachelor's Degree OR 5 years in information services
Skills Required
- Two years of experience in a leadership role in healthcare
- Bachelor's degree or five years of experience in information services
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The Company
What We Do
FMOL Health is a large, non-profit, Catholic healthcare system sponsored by the Franciscan Missionaries of Our Lady, providing faith-based, quality, and compassionate care in Louisiana and Mississippi.
