Supervisor - OTD Incentives Production Support

Description
Job Description - The Role: The Incentives Team
The Incentives team within Transformation to Deliver is passionate about driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise. We strive to be global strategic business partners, delivering world class transformational solutions. We operate as a global organization, supporting various functions including Finance, Controllership, Purchasing, HR, Manufacturing, Sales, Marketing, Dealers and a growing list of new business partnerships.
What You'll Do (Responsibilities):

• Lead and manage a team of direct reports of production support analyst for all Incentives products
• Support the triage and resolution of production issues related to CIMS, Connected Incentives, and OTD Claims, ensuring timely and effective outcomes.
• Partner closely with business and IT teams to ensure issues, feedback, and inquiries are documented, prioritized, and resolved appropriately.
• Provide support to Dealers by addressing inquiries and resolving system or process-related issues in a timely and professional manner.
• Collaborate globally and cross-functionally with partners across multiple business functions to understand end-to-end business processes and anticipate partner needs through both proactive and responsive engagement.
• Leverage process improvement and system implementation expertise to design innovative solutions and contribute to global transformation initiatives that drive measurable business results.

Additional Job Description:
Yours Skills & Abilities (Required Qualifications):

• Bachelor's or Master's degree in Business, Finance, Accounting, Information Technology, or a related field
• 3+ years of relevant experience in business and process transformation, consulting, and/or project management
• 1-2 years of experience leading a team
• Proven experience applying Operational Excellence, Design Thinking, and other structured methodologies to drive process improvements
• Strong ability to work cross-functionally in internal and/or external consulting environments, with a track record of successfully executing projects and delivering measurable results
• Detail-oriented with strong business acumen; experience evaluating financial metrics and assessing project outcomes
• Comfort working with technology and familiarity with analytics tools and techniques
• Self-motivated, adaptable, and eager to learn and take on new challenges
• Excellent written and verbal communication skills
• Flexibility to work outside standard business hours, including occasional evenings, weekends, or holidays, as business needs require

What Can Give You a Competitive Edge (Preferred Qualifications): .

• The ability to be a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes.
• Report out on process transformation performance to manager on a regular basis.
• Knowledge of dealer processes and incentives

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]
Relocation: This role is NOT eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.