The Supervisor, Operations Processing & Transactions will lead the Adjustment team within Transfer Agency Operations, overseeing end-to-end correction processing for intermediated accounts when transaction- or account-level errors require resolution. This leader will manage the Arizona-based team, currently consisting of four crew members ranging from IC3 to IC5 levels, ensuring adjustments are reviewed, approved, and processed accurately and timely while fostering a culture of accountability, engagement, and continuous improvement.
This role requires strong judgment, attention to detail, operational discipline, and the ability to build effective partnerships across Transfer Agency Operations and key business partners. The supervisor will also play a critical role in supporting transformation efforts, including modernization initiatives, platform testing, change readiness activities, and team communications.
This hybrid role (in-office Tuesday, Wednesday, and Thursday) is based in Scottsdale, Arizona.
Responsibilities:
Lead, coach, and develop a team responsible for adjustment processing, including hiring, performance management, feedback, training, and career development in accordance with applicable HR policies and procedures.
Oversee daily adjustment operations to ensure accurate, timely, and compliant correction processing for intermediated accounts.
Review and approve adjustment activity within assigned approval limits, including adjustments under established financial thresholds, ensuring appropriate documentation, accuracy, and sound judgment.
Monitor operational metrics, daily goals, service quality, and processing standards to identify risks, trends, and opportunities for improvement.
Create a positive, inclusive, and engaging team environment grounded in open communication, accountability, teamwork, and clear direction.
Partner closely with peer leaders and business partners across Transfer Agency, Finance Operations, Pennsylvania-based operations teams, and related functions to support consistent execution and issue resolution.
Lead through change by communicating timely updates, preparing the team for modernization initiatives, and supporting adoption of new tools, platforms, and processes.
Contribute to process improvement, procedure development, testing activities, and operational readiness efforts related to future platform enhancements.
Maintain strong knowledge of departmental procedures, compliance expectations, risk controls, and regulatory requirements to guide team decisions and daily operations.
Participate in special projects and perform other duties as assigned.
Qualifications:
Minimum of three years of related experience required.
Two years of operations processing experience preferred.
Bachelor’s degree or equivalent combination of training and experience required.
Prior people leadership experience preferred; candidates with strong operational expertise, demonstrated coaching ability, and leadership potential may also be considered.
Experience in financial services, transfer agency, intermediated accounts, transaction processing, corrections, adjustments, or a related operations environment preferred.
Demonstrated ability to review complex operational transactions, assess supporting documentation, and make accurate, risk-informed decisions.
Strong communication, relationship-building, and collaboration skills, with the ability to work effectively across multiple teams and levels.
Proven ability to lead through change, support process improvement, and keep teams engaged during technology or business transformation.
Strong attention to detail, organizational skills, and ability to balance daily production needs with quality, risk, and service expectations.
Ability to use operational systems, workflow tools, reporting, and documentation to manage work, monitor performance, and support decision-making.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of three years of related experience
- Bachelor's degree or equivalent combination of training and experience
- Demonstrated ability to review complex operational transactions and make accurate, risk-informed decisions
- Strong communication, relationship-building, and collaboration skills
- Proven ability to lead through change and support process improvement
- Strong attention to detail, organizational skills, and ability to balance production with quality and risk expectations
- Ability to use operational systems, workflow tools, reporting, and documentation to manage work and monitor performance
- Two years of operations processing experience
- Prior people leadership experience
- Experience in financial services, transfer agency, intermediated accounts, transaction processing, corrections, or adjustments
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
