At Sofa.com, we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers, we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.
This role is a maternity cover ending on 2nd August 2027
Job DescriptionWe're looking for a professional and decisive Supervisor to join our team in Guildford, United Kingdom on a maternity cover basis. In this role, you will oversee daily operations, manage team performance, and ensure smooth workflow while maintaining our organizational standards. The ideal candidate will demonstrate strong leadership capabilities, excellent organizational skills, and the ability to make sound decisions in a fast-paced environment.
- Supervise and manage team members, providing clear direction and support to ensure productivity and engagement
- Monitor employee performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement
- Coordinate scheduling, workload distribution, and resource allocation to optimize operational efficiency
- Implement and enforce company policies, procedures, and quality standards across the team
- Address workplace issues, resolve conflicts, and maintain a positive team environment
- Communicate effectively between senior management and team members to ensure alignment on organizational goals
- Support employee development through training, mentoring, and performance coaching
- Analyze operational metrics and identify opportunities for process improvement
- Maintain accurate records and documentation related to team performance and compliance
- Participate in meetings and contribute to strategic planning initiatives
- Proven supervisory or team leadership experience in a similar operational environment
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Excellent interpersonal and communication skills, both written and verbal
- Demonstrated ability to make sound decisions and solve problems independently
- Experience with performance management and employee feedback processes
- Knowledge of relevant operational procedures and compliance requirements
- Proficiency in using standard office software and systems
- Ability to remain calm and professional under pressure
- Preferred: Experience in conflict resolution and mediation
- Preferred: Background in training and employee development
- Preferred: Familiarity with the specific industry or department
An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Our Values
- Think Without Limits – Move fast, be bold, and bring the team with you
- Own It and Back Yourself – Take responsibility, master the basics, and drive results
- Be Relevant – Stay connected to our people, our partners, and the planet
Due to high levels of interest, vacancies may close early. We recommend applying as soon as possible.
Skills Required
- Proven supervisory or team leadership experience in a similar operational environment
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Excellent written and verbal interpersonal and communication skills
- Ability to make sound decisions and solve problems independently
- Experience with performance management and employee feedback processes
- Knowledge of relevant operational procedures and compliance requirements
- Proficiency using standard office software and systems
- Ability to remain calm and professional under pressure
- Experience in conflict resolution and mediation
- Background in training and employee development
- Familiarity with the specific industry or department
What We Do
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.
