Supervisor Marketing Operations

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
Hey YOU! Are you a self-motivated, solution-oriented team leader looking for an exciting opportunity to make a significant impact for a major brand? Join our dynamic team as a Supervisor of Marketing Operations!
We are seeking someone with a passion for driving success through our people, processes, and technology. You will lead a team of marketing operations professionals in pioneering best practices and innovative processes that further our brand, elevate our ways of working, and driving client results. This will come to life by enabling operations at scale within a system of varying complexity, by inspiring and prioritizing the team to maximize efficiency and effectiveness.
This individual will work closely with cross functional stakeholders, leaders, and teams including Account, Creative, Creative Technology, Product and Digital Experience, and Analytics.
WHAT YOU WILL BRING TO THE ORGANIZATION

• Lead the charge in revolutionizing current ways of working, bringing your unwavering enthusiasm and expertise to foster a collaborative and supportive environment
• Drive a true evolution amongst our people, processes, and technology by enabling operations at scale and driving automation efforts
• Break down barriers between tasks and process ownership to streamline operational outputs
• Lead and evolve campaign operations processes, best practices, and training documentation
• Proactively speak up to deliver solutions for any roadblocks and pain points to ensure continual tool and process innovation
• Collaborate closely with our talented cross-functional teams including Account, Strategy, Creative, Creative Tech, Product and Digital Experience, and Analytics by fostering a spirit of teamwork and unity to drive campaign objectives forwards
• Oversee and conduct monthly and quarterly campaign reports to track performance, address campaign delivery issues, and make optimizations as needed.

• Partner closely with Account Management team to establish clear communication channels across departments internally, as well as externally on the client side
• Build strong and lasting client relationships based on trust, loyalty, and success
• Tactfully and professionally advise others on implications and potential recommendations regarding project changes or failure to hit deadlines
• Develop project recaps, case studies, and campaign summaries for dissemination to relevant company stakeholders
• Own and manage the implementation of marketing technology and assist the Senior Operations Manager(s) with rollout of new tools and cross training team members
• Lead the Marketing Operations team to maximize performance and productivity to meet and exceed client expectations by:
  • Developing and implementing efficient processes to produce and deliver work, along with ensuring clarify of roles and responsibilities of cross-functional teams
  • Interview and onboard new team members
  • Inspire, lead, support, and provide direction to direct reports - ensuring expectations are clear, training is provided, and timely/actionable feedback on performance is given
  • Delegate work accordingly, to appropriate operations levels
  • Drive the performance management process
  • Provide ongoing guidance to team members on their professional development and career paths
  • Motivate and reward team members for completing their best work
  • Resolve employee relations and performance issues as needed

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor's degree in Marketing, Business, or another related field
• At least 7 years of experience within the digital space, app development, program management/operations at a similar agency or tech company
• At least 3 years of direct people management experience
• Proven track record of leading, growing, and evolving a team that performs and delivers results within an ever-changing, fast-faced environment
• Ability to handle and manage ambiguity within an agency or corporate workplace setting
• In-depth hands-on working experience with proprietary content management systems and tools
• Familiarity with project/task management tools (Asana, Monday.com, Trello, Workfront, etc. is a plus)
• Experience with working with and on data management tools and technology (Airtable, Figma, Adobe, Abstract, Microsoft Suite, etc. is a plus)
• Understanding of yield management, with exceptional trouble-shooting and creative problem solving to meet high performance demands
• Ability to quickly adapt and evolve with new technology & tools
• Self motivated and proactive with superior organization skills and a stellar attention to detail
• Experience in building strong relationships with clients and internal co-workers. Must be a diplomatic, strategist, and clear communicator
• Exemplify a high degree of professionalism
• Excellent written and verbal communication skills
• A commitment to exceptional service and delivery
• Proven ability to meet or exceed aggressive deadlines and manage/prioritize high volume of projects simultaneously
• Triages and escalates as needed for increased out of scope projects
• Reliable and responsive individual whom has the ability to meet the team where they are and foster their professional growth

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Nearest Major Market: Chicago