Supervisor- Human Resources

About Digital Divide Data (DDD)

Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.

We are seeking a HR Supervisor to oversee day-to-day HR operations, coordinate HR administration, and support employees throughout their journey with us. Reporting to the Senior HR Manager, the Supervisor will help ensure efficient HR processes and a positive employee experience.

Key Responsibilities

1. Recruitment, Selection & Onboarding

• Coordinate recruitment activities, including advertising vacancies, screening applications, and arranging interviews.

• Facilitate relevant background checks and academic verifications in line with data protection requirements and company procedures.

• Deliver welcoming onboarding and orientation sessions to help new employees settle into their roles.

2. Employment Contract Administration

• Prepare and issue employment contracts using approved templates and in line with applicable labour laws and internal approvals.

• Track contract expiry dates and coordinate timely renewal reviews and communication of approved decisions.

3. Payroll Administration

• Consolidate and verify monthly payroll inputs, process payroll, and submit it for review and approval within agreed timelines.

• Respond to employee payroll queries promptly and accurately while maintaining confidentiality.

4. Performance Management

• Coordinate the performance review cycles, following up on timely completion of assessments.

• Compile and validate monthly, quarterly, and annual performance scores and prepare reports for management review

5. Employee Welfare, Health & Safety

• Coordinate workplace injury reporting and WIBA claims, liaising with employees, insurers, and the relevant authorities.

• Facilitate the processing of medical expense claims arising from work-related injuries in line with applicable requirements.

• Organize required workplace health and safety training with the relevant teams and qualified providers.

• Coordinate workplace safety inspections, track follow-up actions, and maintain compliance records.

6. Employee Relations & Grievance Management

• Serve as an approachable point of contact for employee concerns, documenting grievances and supporting impartial preliminary fact-finding.

• Facilitate resolution where appropriate and escalate sensitive or complex matters to the Senior HR Manager.

• Coordinate disciplinary processes in line with the Employment Act, 2007, company policies, and fair hearing requirements.

• Maintain confidential case records and report recurring issues to support improvements in the workplace.

7. HR Systems & Employee Records

• Keep employee information and employment status changes accurate and up to date in the HR information system (HRIS).

• Conduct regular data checks to maintain reliable records and support audit readiness.

• Handle employee information securely and confidentially, in line with data protection requirements

• Education: Bachelor’s degree in Human Resource Management, or a related field supported by a recognised professional qualification in HR.

• Professional Standing: Membership of IHRM in good standing

• Experience: At least six years of progressive HR experience, including 2 years in a supervisory or HRO operations role with responsibility for coordinating team activities.

• HR Operations: Demonstrated experience in recruitment, onboarding, employment contract administration, employee relations, and performance review coordination.

• Payroll: Hands-on experience preparing, processing, and reconciling monthly payroll, validating statutory deductions, and resolving employee payroll queries.

• Labour Law & Compliance: Strong practical knowledge of Kenyan employment laws, fair disciplinary and grievance procedures, data protection, WIBA administration, and occupational safety and health requirements.

• Systems & Reporting: Proficiency in HRIS, Microsoft Excel. Experience with PTS and biometric timekeeping systems is an added advantage.

• Accuracy & Confidentiality: Strong numerical accuracy, sound judgement, discretion when handling sensitive information, and the ability to maintain complete, accurate, and audit-ready records.

• BPO Experience is an added advantage 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If interested kindly submit your application on or before 21st October 2026