Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for managing door-to-door contractor teams from multiple Business Partners with respect to goals, metrics, performance, and sales skills and techniques. Creates and implements processes and procedures and lends to a culture that increases product penetration in designated territories through sales to current, former and new individual customers. Partners with vendor owners to gather feedback from the field regarding products, services, and sales channel effectiveness. Collaborates with Business Partner to execute sales strategies within the region, establishing goals to identify areas for strategic and operational improvement. Consults with new and existing customers as necessary to understand customer reactions to Comcast products, services and sales channel effectiveness. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
Job Description
Core Responsibilities
- Vendor Relationship Management: Manages ongoing relationships with Business Partners and develops and distributes promotional and communications materials. Serves as liaison to Business Partners with regards to any sales and customer care-related issues that may escalate to Comcast.
- Planning and Reporting: Conducts tactical planning, standardized reporting, and feedback on the effectiveness of existing sales plans. Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed.
- Sales Presentations: Creates and provides sales presentations to Business Partner management demonstrating thorough and recent competitive knowledge of features and benefits of products and pricing as well as competitive advantage over other service providers.
- Metrics Tracking and Goal Attainment: Tracks and analyzes representative activity and results metrics on a daily basis. Attains territorial sales goals and objectives as established by regional/divisional management.
- Territory Management: Strategically distributes and documents territory among team members. Maintains and prepares daily prospecting and sales funneling activity reports as required.
- Customer Problem Resolution: Assists Business Partners in solving customer problems (technical, product, billing, etc.). Resolves or serves as intermediary to resolve service issues. Develops partnerships with internal departments (e.g., customer service, technical operations) to ensure customer satisfaction.
- Onboarding and Tools Management: Assists Business Partners in the onboarding process and management of onboarding tools (badging, tools access, etc.).
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Satisfaction, Monitor Sales, Sales, Sales Goal Achievement, Sales Objectives
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
