Supervisor, Customer Field Services

Job Title: Supervisor, Customer Field Services
Company: The United Illuminating Company
Reports To: Senior Manager Distribution Infrastructure
Location: Orange, CT

The salary for this position ranges from $97,504 - $126,755 and is dependent upon experience.
Purpose:
Supervises the daily activities of Customer Feld Technicians. Accountable for the performance of the Customer Field service team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Make decisions based on the policies, processes, and procedures of the Department. Support the Manager of Customer Field Services.

Qualifications: (minimum qualifications for assignment to this job)
Education: AS Degree Experience: AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ability and expertise in providing guidance and resolving problems for customers.

Key Responsibilities:
Supervises the daily activities of Field Technicians, manages requests for work, prioritizes assignments, balance workload, monitor progress and report status as required. Accountable for the performance of the Team.
Interprets customer needs to assesses requirements for resolution. Makes decisions that are guided by operating procedures that are within the policies, processes, and procedures of the Customer Field Service area.
Serves as the first line for handling elevated internal/external customer requests / complaints. Identify and resolve operational and technical problems using defined processes, policies, and procedures.
Assist assembling the Work plan schedule, resource forecasts and RC Budget. Reconcile variances.
Manages RC Administration (e.g., Approves timesheets, P-cards) while working within budgetary and financial objectives set by next level of leadership.
Perform special studies, serve on committees internal / external ECNE and serve as SME to others.
Evaluates the performance of Field Technicians through on-going assessment, coaching, etc. and promote their development.
Knowledge of Distribution System design, construction, materials, standards, procedures, and processes.
Ability coach, lead, and motivate; achieve buy-in, set direction, work with others to produce results; allow freedom to attain goals, develop people, capable of developing reporting systems.
Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose/Major Objectives as assigned by the supervisor.
Each employee must accept responsibility for their own safety and health as well as the safety and health of their fellow employees.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

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