Supervisor Contract Administration
Job Summary
The Supervisor Contract Administration is responsible for supervising tasks, processes, and associates on various teams within New Owner Administration. The Supervisor must ensure processes and procedures are performed according to the established SOX guidelines that are established for each team. The supervisor will perform work directly related to title operations which may include audit and quality control, closing disbursement, and loan origination or recording and title. This position requires the regular exercise of discretion and judgement. The Supervisor will operate under general supervision to complete a variety of processes, training, and administrative tasks and projects.
Responsibilities
- Lead and direct the associates via training, performance management, scheduling/payroll management, and associate engagement.
- Serve as technical expert on all operational matters for the team and area of expertise.
- Oversees the responsibilities for the department assigned.
- Conduct quality assurance checks on processes as needed.
- Provide instruction and coaching to associates as needed.
- Manage and maintain sensitive issues with associates with tact, respect, diplomacy, and confidentiality, protecting the privacy and security of associates.
- Partner with peers and management as well as day-to-day business partners to promote an environment of teamwork and achieve common goals.
- Adhere to company and department policies, procedures, safety, and security.
- Create, update, and maintain department SOPs and job aids.
- Responsible for maintaining and achieving monthly/quarterly deadlines and goals.
- Other duties include special projects, enhancement testing, and ad hoc reporting.
Specific Candidate Profile
Education/Experience
- High school diploma/G.E.D. equivalent required.
- Minimum of 1-2 years of professional experience in the Mortgage Banking, Title, or Vacation Ownership industry preferred.
- Minimum of 1 year of previous supervisory experience directing hourly associates including training, performance management, scheduling/payroll, and associate engagement.
- Proficiency in the various systems used to support NOA (Universe, Concord, Sagent, DGSUN, RCC, Documentum, and other systems as designated).
- Demonstrated proficiency in Microsoft Word and Excel.
- Ability to analyze data and reports, and present to management.
Skills & Attributes
- Ability to work with all levels of management.
- Excellent oral and written communication skills.
- Organization and task management skills required.
- May need to move, lift, carry and/or push objects weighing up to 15 lbs. without assistance.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- High school diploma or GED equivalent
- 1-2 years of professional experience in mortgage banking, title, or vacation ownership
- At least 1 year of supervisory experience directing hourly associates, including training, performance management, scheduling/payroll, and engagement
- Proficiency with Universe, Concord, Sagent, DGSUN, RCC, Documentum, and other designated systems
- Proficiency in Microsoft Word and Excel
- Ability to analyze data and reports and present findings to management
- Excellent oral and written communication skills
- Organization and task management skills
- Ability to move, lift, carry, or push objects weighing up to 15 pounds without assistance
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
