We seek a skilled and self-motivated Supervisor of Content Moderation from Philippines (night shift). You will lead the moderation team, ensuring that user-generated content on our platform aligns with community guidelines, legal
obligations, and safety commitments. This role focuses on the operational oversight of moderators, handling escalations, and maintaining the mental well-being and performance of the moderation team.
About us:
GoCreator Group is a thriving company in the e-commerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe.
Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.
Our Core Values
• I TRUST YOU - We are honest, transparent and communicate with each other.
• ONE TEAM - We collaborate, learning from each other, and are driven by continuous improvement and respect.
• DRIVEN BY SUCCESS - We are like a competitive sports team. We build together, we are flexible and adaptive and driven to win.
• IDEAS DONE RIGHT - We value ideas and creativity, but we implement them right on the first try.
• CUSTOMER-FOCUSED - DELIVERING HAPPINESS - We understand that our community is at the core of our success.
• THIS PLACE ROCKS! - We want to work in a place that is leading, amazing and we each take responsibility to make it amazing for our teammates.
Responsibilities:
- Lead and run day-to-day operations of a global 24/7 content moderation team.
- Oversee enforcement of platform policies across text, images, video, and audio content.
- Monitor and report on team performance against SLAs, accuracy, and quality metrics.
- Conduct regular audits to ensure consistency, accuracy, and policy alignment.
- Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
- Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
- Set performance goals, conduct evaluations, and provide coaching to support career development.
- Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
- Report weekly on department status, including quality metrics, flagged content, and escalations.
- Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
- Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.
● 3–5 years of experience in content moderation, online safety, or related operational management.
● Proven leadership experience with team management responsibilities.
● Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
● Ability to make quick, fair, and balanced decisions under pressure.
● Excellent communication and coaching skills.
● Emotional resilience and demonstrated ability to support teams handling sensitive content.
● Familiarity with moderation tooling, workflows, and escalation frameworks.
We offer:
● Fair bonus system;
● Paid vacation and sick leave days;
● Leading company in its field on the market (worldwide);
● Learning and sport program;
● No bureaucracy and micromanagement;
● Full remote work from home;
● Cool & friendly team.
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What We Do
Ortnec holdings is a group of companies developing SAAS platforms for the online entertainment industry. These services include content licensing market, content syndication marketplace, content storage platform as well as billing for online services.
