Supervisor, Commerce Search

Company Description

Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe

Job Description

Overview:
The Supervisor, Search supporting e-commerce is responsible for building and maintaining an effective and productive relationship with the client. The Supervisor will supervise a dedicated team in the creation, optimization, and execution of client’s e-commerce initiatives, particularly as they relate to the client's Amazon growth and acceleration strategy. The Manager must have a mastery of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP as well as adeptness with other major online marketplaces and related tools.
This position is both strategic and tactical in scope and requires the ability to apply detailed e-commerce knowledge to actionable insights and recommendations. They will assist the Associate Media Director and Director in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.

Role Objectives: 

• Act as an e-commerce subject matter expert for internal and external stakeholders by staying ahead of e-commerce trends 
• Partner to build end-to-end ecommerce strategy and plans for the client to help Integrate ecommerce search into larger Retail Media plans and strategies to build end-to-end solutions
• Collaborate with direct reports, colleagues, and peers across the organization to provide insight and recommendations
• Comfortable with ambiguity and quickly adjusts thinking and actions should the realities of a situation shift
• Drawing on previous experiences, uses a variety of approaches to identify client needs and exceeding their expectations 
• Understands the complex cause and effect patterns that may underlie issues and/or opportunities and thinks beyond the obvious
• Identify patterns and trends that relate to a particular situation and uses that knowledge to come up with creative solutions
• Provides performance reporting against client goals with insights and optimization recommendations
• Develop budget and performance projections for testing new partners or technology
• Conduct monthly client billing audits
• Partner with Associate Director to develop processes for improved work flow within Zenith and between agency partners and vendors 
• Maintain stellar relationships with the vendor partners to further advance Zenith as a preferred client partner 
• Manage and provide formal training to new team employees 
• Work to master, identify, and communicate trends in search and in client industries

Qualifications

• Bachelor’s degree or higher in marketing, advertising, business or equivalent
• 3+ years of media management experience with an emphasis on e-commerce search across partners such as Walmart, Kroger, Instacart and/or Amazon
• 3+ years experience utilizing e-Commerce software such as Pacvue, Skai or Profitero 
• 3+ years of hands-on experience managing and optimizing ecommerce search buys 
• 3+ years experience with setting up and building out campaigns
• Experience in applying search to brand-building & direct response initiatives
• Strong analytics, organizational, and communication skills
• Previous leadership/management experience is preferred
• Excellent communication and organizational skills
• Ability to work independently and collaboratively with diverse groups
• Proficiency in Microsoft Office including Excel and PowerPoint as well as other equivalent programs and as appropriate specific industry tools and technology
• A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines
• Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions