Supervisor, Centralised Operations

SEI Investments is a leading global provider of asset management and investment technology solutions.  The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers. 

Position Description:               

The Supervisor, Centralised Operations will be responsible for supporting team management run the daily operations of the Fund Accounting Payment team.  The Supervisor will be responsible for assisting the team with the daily functions in addition to being responsible for the development and growth of the staff.  The individual will be responsible for maintaining a good working relationship with banking providers, clients as well as internal relationship with Fund Accounting teams and other departments within SEI.  The individual will be responsible for ensuring premier client service standards are achieved within specified deadlines and according to best practice operations.

What you’ll do: 

• Serve as main operational contact for a range of banking providers utilised by a range of clients;

• To serve as the main operational contact internally for all Fund accounting teams and for clients where necessary;

• To fully support the Manager in all aspects of the day to day management of the team;

• Ensure all established processing procedures and controls are completed accurately and in a timely manner;

• Assist in the development and implementation of departmental procedures;

• Review and approve payments prepared by the team, ensuring adequate supporting documentation and controls are followed;

• Gain a comprehensive understanding of all banking provider systems which are utilised across the client base.

• Error and query resolution on a timely basis (with documentation);

• Meet daily banking provider deadlines;

• Ability to cover the input and review of all payments using variety of systems when required;

• Enforce adherence to service standards and specified deadlines;

• Supervise, train, coach and mentor colleagues/new staff on systems, processing, procedures and job responsibilities;

• Develop and motivate staff within the team.

• Provide feedback to the Manager regarding employees’ ongoing performance / development / performance appraisals;

• Evaluate, provide initial versions of direct report performance appraisals;

• Work with Manager to ensure employees adhere to company policies and procedures;

• Idea generation and ongoing assessment and improvement of operational service model;

• Maintain a good working relationship with external banking providers; clients as well as with internal relationship managers and other business units within SEI;

• Work on Projects / Adhoc tasks as required.

• Champion HR policies and ensure all are applied and maintained

• Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Well-being for all employees for whom you have responsibility

What you bring to the table: 

• 3+ years financial services background with experience in payments; 

• Experience in supervisory and/or coaching / mentoring; 

• Knowledge of various banking systems a plus. 

• Fluency in English Language (both verbal and written) essential; 

• Strong administrative skills; 

• P.C. proficient; 

• Third Level Degree in Finance or related field. 

Attributes we value:

• Strong oral and written communication skills

• Individual who takes initiative and ownership of assigned responsibilities

• Positive ‘can do’ attitude with excellent problem solving skills

• Detail-oriented

• Team player

• Excellent interpersonal and customer service skills

• Strong organizational skills

• Ability to work to tight deadlines

• Ability to multi-task, prioritize work and manage time to maximize efficiency

• Flexible / Adaptable

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents up to the age of 18 years. Pension Scheme. Tax Saver Travel Benefits. Bike to Work Scheme. On-site Gym with Fitness Classes and 1:1 PT Sessions. Club Supplement. Education Assistance. Competitive Family & Annual Leave Entitlements as well as 2 Paid Volunteer Days per year. Life Assurance & Group Income Protection. Employee Share Participation Scheme.

We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.