TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
Job Summary
As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance.
Key Responsibilities
- Coach and mentor team members; manage attendance, performance, and workload prioritization.
- Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions .
- Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy.
- Handle escalated issues and ensure resolution meets quality and compliance standards.
- Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships.
- Perform other duties as assigned and ensure compliance with company policies and standards.
Qualifications
Education
- Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred)
- Equivalent experience in benefits administration or HR operations will be considered
Experience
- Minimum 3-5 years of experience in benefits administration or customer support services
- 2+ year’s experience in a supervisory or team lead role is preferred
- Experience in a PEO or HR outsourcing environment is a plus
Preferred Certifications
- Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans
- Certified Payroll Professional (CPP) – if managing payroll-linked benefits.
Skills & Competencies
- Proficiency in benefits administration platforms and Microsoft Office Suite
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to manage remote teams across time zones
- Detail-oriented with strong organizational and time management skills
- Experience in process improvement and documentation
- Ability to handle escalations and resolve complex issues effectively
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.
Skills Required
- Bachelor's or master's degree in Human Resources, Business Administration, or a related field
- Equivalent experience in benefits administration or HR operations
- 3–5 years of experience in benefits administration or customer support services
- 2+ years of experience in a supervisory or team lead role
- Experience in a PEO or HR outsourcing environment
- Certified Employee Benefits Specialist certification
- Certified Payroll Professional certification if managing payroll-linked benefits
- Proficiency in benefits administration platforms and Microsoft Office Suite
- Strong analytical, problem-solving, communication, interpersonal, organizational, and time-management skills
- Experience with process improvement and documentation
- Ability to manage remote teams across time zones
- Ability to handle escalations and resolve complex issues effectively
TriNet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TriNet and has not been reviewed or approved by TriNet.
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Healthcare Strength — Access to major national and regional carriers (e.g., Aetna, Kaiser, select Blue plans, and UnitedHealthcare in many states) and multiple plan designs underpin strong health coverage. Consolidated enrollment tools and recognizable networks help many teams view total rewards favorably.
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Retirement Support — A TriNet-sponsored multiple-employer 401(k) administered with Empower simplifies setup and payroll integration. Fiduciary and administrative responsibilities handled by the provider add tangible value to retirement offerings.
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Flexible Benefits — A broad menu spans medical, dental, vision, life/disability, FSA/HSA, EAP, commuter, and other voluntary options with side-by-side plan comparisons and open-enrollment support. Access to add-ons like telemedicine and wellness perks in one platform expands choice for varied workforce needs.
TriNet Insights
What We Do
TriNet (NYSE: TNET) provides small and medium-size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business.
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