POSITION SUMMARY
The Supervisor, Administrative Support is responsible for overseeing the daily operation of the Administrative Support Team. This role will maintain all department workflow documentation and drive performance by suggesting effective improvements to current workflows. The Supervisor, Administrative Support will monitor the accuracy and productivity of Digital Review Specialists, ensuring performance standards are achieved. Assess team performance, develop staff by implementing goals and objectives. The Supervisor, Administrative Support will act as the point of contact for vendors.
ESSENTIAL FUNCTIONS
- Oversees daily work activities of the Administrative Support Team
- Oversee daily administrative support activities including claims intake, documentation, data entry, and correspondence handling
- Ensure accuracy, completeness, and timeliness of administrative tasks supporting claims processing
- Monitor workflow queues and adjust priorities to meet departmental deadlines and service standards
- Identify and resolve operational issues that impact efficiency or quality
- Ensures systems and procedures are documented; training material developed, and reports generated to meet business needs
- Responsible for workflow reporting for turnaround and auditing purposes
- Responsible for scheduling, managing workflows and priorities, and communicating with management as needed to ensure effective teamwork
- Assists manager with development and execution of individual and team goals.
- Leads ad hoc projects
- Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
- Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed
- Actively engage, coach, counsel and provide timely, and constructive performance feedback
- Other duties as assigned
EDUCATION
- High school diploma or equivalent required. College Degree preferred.
EXPERIENCE AND SKILLS
- At least 3 years of supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required
- Intermediate level work experience with Microsoft Office, Word, Excel, and PowerPoint software applications required
- Excellent written and verbal communication skills required
- The ability to multitask and successfully operate in a fast-paced, team environment is required
POSITION COMPETENCIES
- Accountability
- Coaching and Feedback
- Collaboration
- Customer Focus
- Decision Making
- Execution Management
- People Leadership
PHYSICAL DEMANDS
- This is a standard desk role that requires extended periods of sitting and computer work
WORK ENVIRONMENT
- Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Skills Required
- High school diploma or equivalent
- College degree
- At least 3 years of supervisory experience or demonstrated leadership potential
- Intermediate-level experience with Microsoft Office (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Ability to multitask and operate in a fast-paced, team environment
- Reliable cable broadband or fiber internet with at least 100Mbps download/25Mbps upload for remote work
What We Do
Allied is a national healthcare solutions company that works with organizations who choose to take control of their healthcare. We customize employer self-insurance benefits to align with individual choice and organizational need while integrating medical management innovations and cost-control strategies. With healthcare designed for people, employers never have to choose between price and the best-fit insurance products to protect employees and their families. Allied’s philosophy is to create a culture of health for our member organizations and their employees beyond simple, medical health. We integrate administrative services, care solutions and analytics to achieve better clinical, behavioral and social patient outcomes. Allied’s programs and benefit services are designed and structured to infuse value on every front – for employers and HR departments, for plan members and their families, for healthcare providers, and for us. We’re in this together, committed to your future.
