Super Scrum Master / Program Manager
Client: Wealth Management Technology (Fortune 500 Financial Services)
Location: Hybrid – NYC
Duration: 12+ months
Start: ASAP
A leading wealth management technology organization is seeking an experienced Super Scrum Master/Program Manager to take ownership of a program currently flagged at-risk (red status) and drive it back to a healthy delivery state (green). This role requires managing three concurrent Scrum teams, so strong multi-team coordination, stakeholder management, and servant-leadership skills are essential. This is a hands-on, high-visibility role for someone who thrives in ambiguity and can quickly diagnose and resolve delivery blockers.
Key Responsibilities
- Serve as Scrum Master for three Scrum teams simultaneously, facilitating ceremonies (standups, sprint planning, retros, backlog refinement) across all teams
- Assess the current state of the program to identify root causes behind its red status (delivery delays, quality issues, misalignment, blocked dependencies, team dysfunction, etc.)
- Build and execute a recovery plan to bring the program back to green, including clear metrics/KPIs to track progress
- Remove impediments and proactively manage risks and dependencies across teams
- Partner closely with Product Owners, Engineering Leads, and senior stakeholders to realign scope, timelines, and expectations
- Improve team velocity, predictability, and delivery quality through coaching and process improvements
- Provide regular status reporting and escalation to program/senior leadership
- Foster collaboration and communication across the three teams to reduce duplication and misalignment
Required Qualifications
- 7+ years of experience as a Scrum Master, with demonstrated experience managing multiple teams concurrently
- Proven track record of turning around at-risk/red programs
- Strong understanding of Agile/Scrum frameworks (SAFe experience a plus given multi-team scope)
- Excellent stakeholder management and executive communication skills
- Experience in wealth management or asset management strongly preferred
- Scrum certification required (CSM, PSM, or equivalent); SAFe Agilist or SPC a plus
- Comfortable operating with minimal documentation/direction in a fast-paced, high-pressure environment
Nice to Have
- Prior experience specifically in wealth management or asset management technology platforms
- Experience coaching/mentoring other Scrum Masters
- Familiarity with JIRA/Confluence or equivalent Agile tooling at scale
Skills Required
- 7+ years of experience as a Scrum Master
- Experience managing multiple Scrum teams concurrently
- Demonstrated success turning around at-risk or red programs
- Strong understanding of Agile and Scrum frameworks
- Excellent stakeholder management and executive communication skills
- Scrum certification such as CSM, PSM, or equivalent
- Experience in financial services, wealth management, or fintech
- SAFe experience
- SAFe Agilist or SPC certification
- Experience in wealth management or asset management technology platforms
- Experience coaching or mentoring other Scrum Masters
- Familiarity with JIRA, Confluence, or equivalent Agile tooling at scale
- Ability to operate with minimal documentation or direction in a fast-paced, high-pressure environment
What We Do
SoHo Dragon is a full-service Software Application Development company that focuses on portals, document management, collaboration, business intelligence, CRM tools, cloud technology, and data. Much of the work done for our clients are based in the Microsoft Application stack of business tools. In addition to providing our clients with project-based services, SoHo Dragon Solutions also provides staff augmentation and direct placement services.
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