Summer Internship: IT System Support Analyst Intern - Basel

BeiGene, Ltd. has proposed to change its name to BeOne Medicines Ltd. The new name is subject to shareholder approval and, once approved, use of the name will be phased in over 2025. There may be instances where “BeiGene” or “BeOne” are used to describe the company during this transition period. BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

Note: To be considered for our 2025 Summer Internship program you must be enrolled in a university degree program and cannot be graduating sooner than December 2025. 

This position is onsite, therefore, candidates MUST reside in Switzerland to be considered.

General Description: 

The On-Site Support Intern will support laptops, desktop applications and services for local users in our Basel office. This position also involves technical, hands-on support for meeting rooms. The candidate must be a team player and comfortable working independently. 

Essential Functions of the job:  

Technical Support 

• Help build, set up, maintain, and repair computer systems for new and existing employees. 

• Gain familiarity with Windows 11 and Microsoft Office Suite. Training will be provided if needed. 

• Learn how to troubleshoot conferencing tools and equipment, such as Zoom, Microsoft Teams, and Poly A/V systems.

• Understand the basics of change management and user support. You'll be introduced to service desk methods.

• Support the management of a growing list of enterprise applications and tools. 

• Assist in managing and supporting:

• Laptops and mobile devices 

• Windows 11 environments 

• Shared resources like printers, workstations, conference rooms, and projectors 

• Maintain inventory of IT equipment and track warranties to ensure all devices are covered. 

Customer Service: 

• Learn how to communicate IT concepts in a way that is easy for users to understand.

• Develop your administration and interpersonal skills while working with the team. 

• Understand the importance of meeting Service Level Agreement (SLA) standards. 

• Participate in coordinating with different IT teams to resolve issues and fulfill requests based on guidelines. 

• Practice diplomacy by considering multiple viewpoints and working collaboratively. 

• Be proactive about identifying and addressing potential service issues before they escalate. 

• Maintain a positive attitude and demonstrate a “never give up” work ethic. 

• Strengthen your organizational skills and attention to detail through daily tasks. 

Supervisory Responsibilities:   

• None 

Education/Certifications/Experience:   

• You are working toward a CFC, ES or equivalent diploma in IT or Engineering  

• Fluent in English 

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

We are proud to be an equal opportunity employer and we value diversity. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.