Workforce Optimization (WFO) serves as Navy Federal's internal workforce analytics and staffing strategy function for Branch Operations. The team applies quantitative analysis, forecasting techniques, workforce modeling, and business intelligence to optimize staffing decisions across one of the nation's largest branch networks. By integrating operational data, employee capacity, and member demand patterns, WFO develops solutions that enhance member service delivery while maximizing organizational effectiveness.
The Workforce Optimization team combines advanced analytics with real-world operational challenges to solve complex workforce problems. From forecasting member demand and evaluating staffing models to developing Power BI dashboards and supporting strategic workforce initiatives, the team translates data into actionable recommendations that directly impact branch performance and member experience. Through partnerships with senior leaders across the organization, WFO plays a critical role in shaping staffing strategies and driving data-informed decision making at scale.
The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.
ResponsibilitiesPotential projects include:
- Develop a predictive staffing risk model within the Branch Staffing Dashboard to forecast staffing gaps, identify branches at highest risk, and provide leaders with forward looking insights to support proactive workforce decisions
- Develop a data-driven staffing workforce planning model for Branch Operations Support Teams that identifies key workload drivers and improves staffing and resource allocation decisions
- Create a workforce planning simulator to model the staffing impacts of branch growth, workload changes, employee shrinkage, and strategic initiatives to support scenario planning and decision making
- Analyzing multi-branch market strategies to develop data-driven staffing models that optimize workforce requirements for new branch openings, distribute specialized services across locations and support scalable branch expansion
Responsibilities:
- Mine and analyze complex operational data to develop staffing models, scenario-planning tools, and actionable insights that optimize staffing, support growth initiatives and improve organizational effectiveness
- Develop clear, user-friendly documentation and how-to guides to help internal stakeholders effectively navigate and leverage dashboards for decision-making
- Present analytical results and dashboard capabilities to stakeholders across all levels, including senior leadership, to drive data-informed decision-making.
- Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team
- Currently pursuing a master’s degree in business analytics, data science, or business administration
- Experience with research, analysis, and data manipulation
- Experience using data and analytic tools such as Power BI, Tableau, Databricks, Azure Data Studio, SQL, Python, GitHub, or R
- Comfortable speaking and presenting to an executive audience
- Comfort working with large datasets and telling stories with data
- Ability to work independently and think outside of the box
Additional Information
Hours:
- Monday – Friday, 8:00AM - 4:30 PM CT
Locations:
- 820 Follin Lane, Vienna, VA 22180
- 5550 Heritage Oaks Dr Pensacola, FL 32526
- 141 Security Dr. Winchester, VA 22602
- 11270 St Johns Industrial Parkway South Jacksonville, FL 32246
- 295 Bendix Rd Suite 250 Virginia Beach, VA 23452
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- 2025 Handshake Early Talent Award
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Currently pursuing a master's degree in business analytics, data science, or business administration
- Anticipated graduation date of December 2027 or later
- Currently enrolled at an accredited college or university
- Experience with research, analysis, and data manipulation
- Experience using Power BI, Tableau, Databricks, Azure Data Studio, SQL, Python, GitHub, or R
- Ability to speak and present to an executive audience
- Comfort working with large datasets and telling stories with data
- Ability to work independently and think outside the box
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
