The Role
Supports IT operations through service desk assistance, ServiceNow incident and service request management, IT asset tracking, workflow development, and data cleanup. The intern resolves internal technology issues, maintains asset inventories, and contributes to assigned projects while developing customer service, business process, and IT operations skills.
Summary Generated by Built In
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
The internship will focus on aspects of IT Operations, specifically Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve assigned project goals outlined by supporting management team. The candidate will be able to gain exposure to business involvement on a global platform while building relationships and meeting project deadlines.
The internship will focus on aspects of IT Operations, specifically Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve assigned project goals outlined by supporting management team. The candidate will be able to gain exposure to business involvement on a global platform while building relationships and meeting project deadlines.
Key Responsibilities
- Service Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Asset Management
- Uses ServiceNow to maintain and track IT assets and inventories.
- Performs other related duties as required or assigned.
Skills Knowledge and Expertise
Skills and Abilities
- Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
- Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
- Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
- Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers
Education and Experience
- Enrolled in College (required).
- Pursuing an IT related degree (required)
- Junior or Senior Standing (preferred).
Computer Skills
- Microsoft Operation Systems (Required), Microsoft Office (Required)
Learning Outcomes
- The student will be exposed to all aspects of IT Operations while focusing on, learning, and expanding knowledge of Customer Service, ServiceNow, CrowdStrike, and Asset Management.
Franklin Electric Intern Program
As a global company, Franklin Electric offers many opportunities to build your experience and knowledge. Our Intern positions offer responsibility, autonomy, and best-in-class training. The Franklin Electric Intern Program includes networking opportunities, lunch and learns, many opportunities for team building (like the competitive Intern Cornhole Tournament), and a presentation to Senior Leaders and Executives in the company.
Come join our Intern Program where you will not only grow in your career - but you will know you are a part of a company that is making a difference worldwide. Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.
Come join our Intern Program where you will not only grow in your career - but you will know you are a part of a company that is making a difference worldwide. Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.
About
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
Skills Required
- Enrolled in college
- Pursuing an IT-related degree
- Junior or senior college standing
- Microsoft operating systems proficiency
- Microsoft Office proficiency
- Clear and concise oral and written communication
- Logical problem-solving skills
- Decision-making skills
- Business process knowledge
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The Company
What We Do
Founded in 1944, Franklin Electric has grown from a small motor manufacturing company into a leading global provider of complete water systems and fueling systems. Franklin Electric's principal markets include clean water systems, water transfer and grey water systems, and fueling systems. Headquartered in Fort Wayne, Indiana, Franklin serves all corners of the world with facilities spanning the globe.
