Summer 2026: Customer Experience Intern, Product Support (May to August)

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
aWork Period: May 2026 to August 2026
Location & Schedule: This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA. There is no relocation or housing assistance for this position.
Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You'll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you'll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what's next - fast.
This role: We are looking for a Customer Experience Intern, Product Support. Our ideal hire will be passionate about Customer Experience. The Customer Experience Product Support team within SharkNinja drives the creation, management, and improvement of effortless service experiences globally. We are the voice of the customer across the organization, consistently striving to deliver a 5-star experience for every customer on every product and service engagement. This unique role is part of our team dedicated to creating great customer experiences when they engage with us.
Here are some of the EXCITING things you'll get to do:

• Deliver post engagement follow-ups to consumers with the goal of enhancing positive customer relationships, including personalized emails or handwritten notes, in alignment with brand voice and guidelines
• Review consumer cases, identify appropriate follow-up engagement, coordinate packaging and shipping, and accurately log all actions for tracking, reporting, and program measurement
• Partner with CX team members and internal stakeholders to share insights and continuously improve consumer experience moments
• Analyze customer feedback and service trends to help identify opportunities for process, content, or experience improvements, contributing to a more seamless end-to-end consumer journey
• Support special Customer Experience initiatives, gaining exposure to how new tools, processes, or engagement strategies are tested and scaled across SharkNinja

ATTRIBUTES & SKILLS:

• Education: Current student in an associate's or bachelor's program
• Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
• A "100% on" consumer-first perspective
• Project management experience, either in a school and/or in work environment
• Highly-effective communication skills, both written (presentation/email) and in-person as a native or fluent English-speaker
• Strong attention to detail
• Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook) is preferred

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!
Salary and Other Compensation: The hourly salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.
Hourly Pay Range
$26-$29 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]