We are looking for a Success Specialist to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform.
Key Responsibilities- Contact new provider signups via phone, text, and email.
- Guide providers through onboarding, activation, and account setup.
- Follow up on incomplete registrations, missing documents, and pending requirements.
- Schedule onboarding calls and assist providers throughout the activation process.
- Handle inbound customer support inquiries via phone, email, and text.
- Coordinate communication between providers and homeowners and assist with issue resolution.
- Maintain accurate CRM records, activity notes, and pipeline updates.
- Conduct customer satisfaction and quality follow-ups after services are completed.
- Support review generation and reputation management efforts.
- Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
- Help increase provider activation, retention, and overall platform engagement.
- Advanced English (C1) – Required.
- Strong verbal and written communication skills.
- Customer service, customer success, sales, or administrative experience preferred.
- Comfortable making outbound calls and conducting follow-up communications.
- Basic computer proficiency and familiarity with CRM systems.
- Schedule: Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT).
- Compensation: $500 USD per month.
- Location: Remote.
This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations.
Skills Required
- Advanced English (C1)
- Strong verbal and written communication skills
- Customer service, customer success, sales, or administrative experience
- Comfortable making outbound calls and following up
- Basic computer proficiency and familiarity with CRM systems
What We Do
Metova is a privately held leading technology company creating custom world-class mobile, web, and Internet of Things technology services for customers looking to respond to a disruption in their industry or looking to make waves as the disruptor. We build amazing things for companies that disrupt and innovate, have been building custom software solutions since 2006, and can help anyone do the same. We help companies transform their business through technology to meet the growing expectations of the customers they have and the customers they want. By helping identify their needs, we can define and build the experiences they expect, align with business goals to streamline workflows, and increase revenues while delighting customers.
