Office-based: Basildon, Essex
25 hours per week, Monday to Friday
1:30 PM to 6:30 PM
We are Newsquest Media, one of the UK’s leading publishers of local newspapers and magazines, and ensuring that our customers get the best from their Newspaper and Magazine subscriptions is key to this role. Working in a small team, you will be talking through subscription benefits, building rapport and creating opportunities to discuss other promotional opportunities.
If you have experience in customer-based positions, are a great conversationalist and have an interest in Media we would love to hear from you.
Key Responsibilities
- Talking through subscription benefits with customers.
- Building rapport and maintaining a positive customer experience.
- Discussing promotional opportunities where appropriate.
- Ensuring customers get the best value from their newspaper and magazine subscriptions.
- Working effectively as part of a small team in a telephone‑based environment.
Skills, Knowledge and Expertise
- Customer Expertise – Ideally, telephone or customer-facing experience, preferably in subscriptions, publishing, or media, but not essential.
- Resilience and Persuasion - Comfortable with challenges, committed to delivering a great customer experience, and skilled at turning interest into commitment.
- Great Communicator – Able to build rapport easily, with strong general knowledge and the ability to engage a wide range of customers.
- Passion for Media – Understanding the value of quality journalism and enthusiasm for promoting products that inform and inspire.
Benefits
- 25 days holiday + bank holidays + your birthday off
- Holiday buy scheme for extra flexibility
- Structured career progression & ongoing training
- Pension plan
- Employee Helpline counselling and advice
- Perks & discounts including:
- Gym membership
- Cycle to Work scheme
- Eye care
- Retail discounts
- Team building days & annual volunteer charity day
About
A name you can trust - we’ve been a part of your community for generations.LOCALiQ is the name for all that Newsquest Media Group does today, from trusted local newspapers and websites to digital marketing services that can help you reach new customers as you’ve never been able to before.LOCALiQ is the name that combines your trusted local news brand with digital marketing.It hasn’t replaced the name of your local Newsquest newspaper and its website, but it encompasses everything we can offer.Those services include online advertising and best-in-class digital marketing, backed by data gathered from our 1.5 million local campaigns and 45 million monthly users.Put our experts to work for you, and we believe you’re hiring the best marketing partner a business can have.
Skills Required
- Telephone or customer-facing experience (preferably subscriptions, publishing, or media)
- Excellent communication and listening skills
- Ability to build rapport and maintain positive customer experience
- Resilience and persuasive sales ability to convert interest into commitment
- Interest or passion for media and quality journalism
- Ability to work effectively in a small, telephone-based team in an office
What We Do
We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own a number of digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs. Our parent company is Gannett Inc, the largest news publisher in the US. Gannett is listed on the New York Stock Exchange.
