Subrogation Arbitration Manager

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. 
SubroIQ is seeking a Subrogation Arbitration Manager as we continue to grow our team! We are seeking an experienced Subrogation Arbitration Manager to lead a team of 20–22 arbitration specialists in partnership with another manager. This role requires direct experience in arbitration or subrogation management with a strong understanding of arbitration practices. The manager is accountable for ensuring the team meets daily and monthly performance goals, maintaining accuracy, and driving successful recovery outcomes.
Job Responsibilities:  

• Lead, coach, and develop a team of arbitration specialists, ensuring daily and monthly goals are met.
• Oversee arbitration case preparation, filing, and defense, ensuring compliance with arbitration rules and company standards.
• Evaluate errors, provide corrective training, and reinforce best practices to improve accuracy and outcomes.
• Collaborate with other managers, claims, and recovery leadership to align strategies and maximize recoveries.
• Track team KPIs, analyze results, and report performance to leadership.

• Arbitration experience or subrogation management experience with strong arbitration knowledge.
• Proven ability to lead large teams in a high-volume environment.
• Strong analytical, problem-solving, and training skills.
• Excellent communication, coaching, and performance management abilities.
• Proficiency with arbitration platforms (e.g., AFI) and claims management systems.

• $75-85k annually
• Benefits package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!