The Role
Serve as domain authority and technical coach across projects: set quality standards, review complex designs, mentor engineers, create training and SOPs, drive process improvements, support customer discovery and trial success, and ensure delivery quality and timelines.
Summary Generated by Built In
Job Description (JD) – Subject Matter Expert (SME)
Location: Indovance
Department: Operations
Reports To: BU Head / GL
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Position Overview
Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.
The SME will play a critical role in:
• Ensuring best-in-class technical quality
• Driving process excellence and operational efficiency
• Supporting Trial Period (TP) success
• Participating in customer discovery discussions
• Preventing customer dissatisfaction due to skill gaps**
This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.
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Key Responsibilities
1. Domain Leadership & Technical Excellence
• Act as the domain expert for assigned discipline.
• Define and benchmark best-in-class quality standards.
• Challenge teams to raise technical depth and accuracy.
• Review complex designs, calculations, and deliverables.
• Ensure zero technical compromise in customer submissions.
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2. Coaching & Capability Building
• Mentor and coach engineers to elevate technical capability.
• Develop structured learning paths for different experience levels.
• Create training modules, SOPs, and technical videos.
• Conduct internal knowledge-sharing sessions and workshops.
• Build second-line technical strength within the team.
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3. Process Improvement & Efficiency
• Identify bottlenecks impacting productivity and quality.
• Lead continuous improvement initiatives.
• Standardize best practices and templates.
• Drive automation and smarter workflows where applicable.
• Improve turnaround time without compromising quality.
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4. Customer Engagement & Discovery
• Participate in discovery meetings with customers.
• Provide technical insights during pre-sales and proposal stages.
• Support technical proposal preparation and validation.
• Translate customer requirements into clear execution strategies.
• Ensure commitments made to customers are realistic and achievable.
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5. Ownership & Accountability
• Take ownership of:
o Trial Period (TP) success.
o Zero loss of customers due to skill gaps.
o No TP losses due to weak technical positioning.
• Ensure delivery commitments are met in terms of:
o Quality
o Timeline
o Technical integrity
• Proactively flag risks and implement corrective actions.
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6. Operational Excellence
• Ensure ongoing operational stability in live projects.
• Conduct periodic technical audits.
• Maintain quality consistency across accounts.
• Work closely with Delivery, Relationship Managers, and QA teams.
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Desired Traits & Behavioral Expectations
• Strong teaching mindset and passion for knowledge sharing.
• Extroverted and confident communicator.
• Highly accountable and ownership-driven.
• Proactive problem solver.
• High professional integrity.
• Comfortable challenging status quo.
• Ability to influence without authority.
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Qualification & Experience
• Bachelor’s / Master’s degree in relevant engineering discipline.
• 10+ years of strong hands-on domain experience.
• Prior experience in mentoring, reviewing, or leading technical teams.
• Experience in customer-facing roles preferred.
• Strong exposure to international engineering standards preferred
Skills Required
- Bachelor's or Master's degree in relevant engineering discipline
- 10+ years of strong hands-on domain experience
- Prior experience mentoring, reviewing, or leading technical teams
- Experience in customer-facing roles
- Strong exposure to international engineering standards
- Proven ability to develop training modules, SOPs, and conduct technical workshops
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The Company
What We Do
Indovance Inc. is a multidisciplinary CAD studio and global engineering services firm established in 2003. The company specializes in delivering high-quality CAD drafting and design solutions across the AEC and manufacturing industries. By leveraging a scalable offshoring model, Indovance provides comprehensive expertise in mechanical, civil, and architectural services, helping global clients optimize project costs and meet demanding timelines with precision and accuracy.
