Subject Matter Expert- ISO (Contingent Upon Contract Award)

Primary Location: Washington, DC (Primarily On-site)

Additional Locations (as required): Arlington, VA; Philadelphia, PA; Portsmouth, NH; Houston, TX; and Tucson, AZ 

Contracting Resources Group, Inc. (CRG) is a Woman-Owned Small Business specializing in several core markets within the Federal Government. Our professional services depth includes communications, acquisitions management, process improvement, program management and evaluation, and IT solutions. CRG is a leading management consulting firm, in part because of our ability to attract the highest quality team members through our emphasis on culture, competitive compensation, and benefits packages. Since 2002, CRG has consistently received top performance ratings from customers and teaming partners and industry recognition, including Inc. Magazine's list of the Fastest Growing Companies in America, the Department of Labor HIRE Vets Platinum Medallion Award, and Best Places to Work awards.

CRG is seeking an experienced Subject Matter Expert (ISO) to support our U.S. Department of State (DOS), Bureau of Consular Affairs (CA) client (should we be awarded the contract). The SME (ISO) will provide specialized expertise in International Organization for Standardization (ISO) practices, quality management, and documentation standards. The position will lead quality-related documentation initiatives, evaluate organizational processes, and identify and resolve issues affecting service quality, compliance, and operational effectiveness.

Key Responsibilities:

• Lead the development, review, and maintenance of documentation supporting ISO and other applicable international standards.
• Evaluate organizational processes and practices for alignment with quality management requirements.
• Identify, analyze, and resolve problems affecting service quality and operational performance.
• Develop recommendations and corrective actions to address quality deficiencies and improve processes.
• Support implementation and continuous improvement of Quality Management Systems (QMS).
• Review quality-related procedures, documentation, performance measures, and compliance activities.
• Provide technical guidance to Government stakeholders and program personnel on ISO standards and quality management practices.
• Support process improvement initiatives using Lean Six Sigma principles and methodologies.
• Perform other related duties as assigned.

Basic Qualifications:

• Minimum ten (10) years of specific professional experience.
• Master's degree in a related field or sixteen (16) years of experience.
• ISO credential required.
• Lean Six Sigma credential required.
• Active SECRET security clearance required.
• Demonstrated expertise in ISO standards, quality management practices, and international documentation standards.
• Experience identifying and resolving quality-related issues and implementing process improvements.
• Strong analytical, technical writing, communication, and problem-solving skills.

Additional Qualifications:

• Experience supporting the Department of State or comparable federal agencies.
• Experience implementing, maintaining, or evaluating ISO 9001 Quality Management Systems.
• Experience conducting quality assessments, root cause analyses, and corrective action planning.
• Experience developing quality documentation, standard operating procedures, and continuous improvement initiatives.
  

Benefits

Full-time employees are eligible for 401(k) and Roth retirement plans, Medical, Dental, and Vision Insurance (for employees and families), Supplemental Insurance, 11 Federal Holidays, and at least three weeks of Paid Time Off (PTO), including sick and personal leave.

CRG is an equal opportunity employer. We make employment decisions based on merit, qualifications, and business need. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other state or federally protected category.