Are you looking for an opportunity to work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to utilize your expertise and provide amazing value and knowledge to a plethora of companies sound like the next great step in your career? If you answered yes to either of those questions there's good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's conversational engagement lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our technology and company. This need is why are looking for a Subject Matter Expert to be trusted source of knowledge in the world of EHR (Electronic Health Record) systems for Acqueon and our customers. If you or someone you know are looking to be apart of a growing and innovative organization this is the opportunity for you. 

What we are looking for:

We are looking for a mission-driven Subject Matter Expert to use their understanding of EHR systems, specifically EPIC, to play a crucial role in ensuring the effective implementation, maintenance, and optimization of Acqueon's products for our customers in the healthcare space. The ideal candidate in this role has an extensive background working with EPIC and understands the technical requirements associated with integrating with external platforms and EPIC APIs (both private and open). In addition to the aforementioned responsibilities related to being a trusted EPIC resource, we are looking for candidates with experience collaborating with a wide variety of teams and can contribute to processes like pre sales, education and training, and troubleshooting. Someone who has a 'can do' attiude and wants to contribute in many different ways will be successful in this role.

As a Subject Matter Expert (EHR) you will….

• Assist in Implementing, troubleshooting, and supporting Acqueon call center software solutions in a wide array of EPIC customer environments.
• Provide training and educational materials to Acqueon teams on how to most effectively work with EPIC systems, ensuring proper documentation and compliance.
• Accurately document technical issues, escalations, and customer interactions related Acqueon's healthcare customers.
• Collaborate closely with product development teams to integrate Acqueon products with EPIC EHR systems using EPIC APIs.
• Diagnose problems accurately and work to find appropriate solutions in a timely manner.
• Collaborate with customers and prospects to understand and translate the configurations in customer's EPIC instances to meet integration requirements for various provider workflow use cases.
• Proactively analyze technical requirments and processes to provide Acqueon and their customers with best in class resources related to EPIC.
• Stay up-to-date with regulations and standards relevant to EPIC.
• Technically assist Acqueon during pre sales, implementation, and post sales cycle.
• Assist in troubleshooting for highly escalated healthcare customers.
• Review common technical challenges encountered by support, implementation, product, and sales to formulate training curriculums.

As a Subject Matter Expert (EHR) in Acqueon you will need….

• Bachelor's degree in healthcare informatics, health information management, computer science, or a related field.
• 5+ years of experience working with EPIC systems in a healthcare setting, with demonstrated expertise in system implementation, customization, and support.
• Knowledge on how outbound campaign management works using Epic Cheers module is required.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Project management experience, with demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines.
• Proficiency with EPIC APIs, including experience with system configuration and optimization.
• Knowledge of clinical workflows and best practices in healthcare delivery, with a focus on leveraging technology to improve patient care.
• Ability to adapt to a fast-paced and evolving SaaS environment, with a commitment to continuous learning and professional development.
• Certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) or Certified Electronic Health Records Specialist (CEHRS) preferred.
• Ability and desire to work onsite or hybrid in Acqueon's Dallas location. 

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.