The Studio Operations & Communications Associate supports the execution and coordination of Studio Operations systems and initiatives across Rowan studios. As a key partner to the Director of Retail Operations, this role helps translate operational priorities into organized, timely execution across studios and cross-functional teams.
The Studio Operations & Communications Associate will manage day-to-day communications and tasking, support project coordination, maintain operational trackers and resources, and monitor completion and follow-up. The role will also support Visual Merchandising and other initiatives that require in-studio execution.
The ideal Studio Operations & Communications Associate is highly organized, detail-oriented and comfortable managing multiple priorities in a fast-paced retail environment. They are a strong communicator, proactive problem solver and systems-oriented thinker who can identify gaps, follow through on details and escalate issues appropriately.
What you'll be doing:
- Manage day-to-day Yoobic administration and execution, including communications and tasking.
- Build, schedule and maintain missions and training courses.
- Monitor completion and follow up on outstanding studio tasking.
- Support operational communications and ensure studio-facing materials are accurate and delivered on schedule. Studio Operations Support
- Monitor studio compliance with established operational processes and identify recurring operational issues.
- Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned.
- Support continuous improvement by gathering and surfacing studio feedback and operational insights.
- Assist with studio implementation of VM updates including coordination, communication, execution and follow up.
- Travel to studios as needed to support VM execution, project launches and other operational initiatives. Project & Workflow Management
- Maintain Asana projects, tasks, trackers, deadlines and dependencies.
- Track deliverables on operational projects and follow up with stakeholders to keep work moving forward.
- Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations.
What you bring to the table:
2–4 years of experience in retail operations, field operations, project coordination, business operations or a related field.
Experience supporting multi-location retail or service environments preferred.
Strong organizational and project-management skills with exceptional attention to detail.
Comfortable managing multiple projects and deadlines simultaneously.
Strong written and verbal communication skills.
Proficiency with Google Workspace and project-management tools.
Experience with Asana, Yoobic or similar workflow/communication platforms preferred.
Comfortable working with spreadsheets, operational data and reporting.
Ability to identify issues, prioritize work and escalate appropriately.
Ability to work independently while partnering closely with cross-functional teams.
Full-Time Benefits and Perks:
Medical/Dental/Vision Health Plans
Long-term Disability
Life Insurance
401k and Roth IRA Plans
Paid Parental Leave
Open PTO policy
Employee discounts on our amazing products!
Skills Required
- 2-4 years of experience in retail operations, field operations, project coordination, business operations, or a related field
- Experience supporting multi-location retail or service environments
- Strong organizational and project-management skills with exceptional attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Strong written and verbal communication skills
- Proficiency with Google Workspace and project-management tools
- Experience with Asana, Yoobic, or similar workflow and communication platforms
- Comfort working with spreadsheets, operational data, and reporting
- Ability to identify issues, prioritize work, and escalate appropriately
- Ability to work independently while partnering closely with cross-functional teams
What We Do
Rowan is an ear piercing and hypoallergenic jewelry brand with more than 100 studios across the United States. Mom-founded and women-led, Rowan was created to set a higher standard for ear piercing by centering safety, medical expertise, and thoughtful care. All piercings are performed by licensed nurses and backed by a medical advisory board, following the Rowan Clinical Piercing Standard® - a proprietary protocol designed to ensure the safest, most precise piercing experience for all ages. Rowan’s hypoallergenic jewelry is designed or curated in-house with careful attention to materials, comfort, and long-term wear. At Rowan, every piercing is a milestone, and every milestone can be celebrated with a piercing.
