Student & Academic Services - Supervisor / Riyadh

The primary goal of this role is to ensure efficient planning of academic activities and the optimal delivery of student services.

The Student & Academic Services Supervisor, under the supervision of the School & Education Director, will be responsible for organizing classes, exams, and all training activities, ensuring compliance with the standards set for a Higher Vocational Institute.

In this role, he/she will support students throughout their educational journey by monitoring attendance and providing the support services defined by Istituto Marangoni Riyadh.

1. Academic Planning and Student Attendance Monitoring

• In collaboration with the School & Education Director and trainers, organize and plan training activities such as lessons, exams, and workshops, ensuring compliance with TVTC accreditation standards.

• Track and monitor student attendance to ensure alignment with program requirements, identifying patterns of low attendance.

• Cross-reference attendance records with personal documentation to assess justifications for absences.

2. Academic & Training Support

• Collaborate with trainers to address student needs and facilitate adjustments to learning approaches when necessary.

• Organize meetings between trainers and students to address concerns, share feedback, and enhance the learning experience.

• Guide students through induction processes, including preparing welcome materials, managing registration, and providing ongoing access to onsite and online learning tools.

• Support graduation ceremonies and certification processes.

• Assist students with their vocational training needs.

3. Administrative Tasks

• Handle a variety of administrative responsibilities, including issuing certificates, transcripts, and responding to student and instructor inquiries.

• Regularly update institutional documents, training schedules, and student records on the system.

• Prepare monthly progress and attendance reports for the School & Education Director.

• Manage course structures and data within the attendance and scheduling system.

4. Student Support Services

• Act as the first point of contact for students facing challenges, offering immediate support and guidance.

• Evaluate situations and escalate cases the School & Education Director when needed to ensure student well-being.

• Experience: from 3+ to 5 years of experience in vocational training, academic support, or a similar role. Previous experience in a Higher Training Institute is plus.

• Language Skills: Arabic Native. Proficiency in English.

• Nationality: Saudi nationality is a plus.

• Educational Background: Bachelor or Master degree.

• Students’ Management: Proficiency in student management systems and administrative tools.

• ICT: Office Suite proficiency. Knowledge of Learning Management System (LMS) and Student Information System (SIS) is a plus. 

• Organizational Skills: Strong organizational, communication, and problem-solving skills.

• International Mindset: Open to work in an international environment and in a start-up company.