STS Quality Data Lead

A purposeful career is what you will find at Q-Centrix. Making a meaningful impact is what we do every day. Quality data abstraction has become critical in identifying positive patient outcomes as the healthcare industry shifts to value-based care. In fact, medical record abstraction is the preferred data collection method for clinical research, quality improvement, performance measurement, disease surveillance, and other secondary data uses. Our dedicated team of data abstractors, and their leaders (Clinical Data Leads) use Q-Centrix proprietary technology to contribute to healthcare’s most exciting advancements.  

Job Description: Under the direction of a Manager or Senior Manager, the Clinical Data Lead is an integral part of the account team as the subject matter expert, ensuring partner satisfaction through management of all quality tasks including new team member orientation, pre-submission cleaning of cases, validation of abstractor accuracy (IRR), completion of Fallout Reviews and the Second Look process. 

Roles and Responsibilities: 

• Identify and address first-tier quality and efficiency performance concerns, ensuring quality standards are met consistently and escalating to MCS/SM and CSL as needed.
• Design and implement initial coaching strategies to address and resolve team quality and efficiency performance issues, fostering a supportive and productive work environment.
• Cultivate the skills and capabilities of abstractor team members, ensuring continuous growth and professional development.
• Review key operating metrics to provide data driven recommendations to support business financial goals.
• Lead new partner implementation orientation.
• Work closely with the Clinical Services Lead on case-specific questions, as needed.
• Other partner tasks, as needed.
• Oversee initial greenlighting process, including the orienting and onboarding of newly added team members.
• Manage the ongoing internal case review process, ensuring timely completion of monthly CERs, IRRs, and Treatment Grids as assigned.
• Conduct monthly review of CER/IRR/Treatment Grid results for quality trends and ensure accuracy standards are met. Design and implement re-education strategies for the abstraction team to address quality risks, utilizing Q-C resources or creating custom educational materials, as needed.
• Effectively manage all quality and data integrity tasks for each assigned project to ensure accurate reporting, including timely completion of pre-submission cleanup process, targeted reviews, fallout/exception/occurrence reviews and reporting, and data harvest cycles as applicable, partnering with the Clinical Services Lead to ensure partner notification and review.
• Provide partner quality performance opportunities to Clinical Service Lead, and support creating documentation of recommendations.
• Maintain and share abstraction team support documents, including the Measure Detail Document (MDD) and Clarification Forms, continuously updating including enhancing design of MDD to be clear and easy to use.
• Serve as the subject matter expert in assigned registry or measure.
• No more than 15% - 20% abstraction.
• Other tasks, as assigned.

Required Skills: 

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations.
• Demonstrates high standards for accuracy and attention to detail.
• Demonstrates technical savvy and adeptness to learn new systems and technology.
• Thrives working independently and takes ownership of projects.
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others.
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities.
• Adapts to changes in project timelines, requirements, and assignments.
• Maintains a high degree of responsibility in keeping PHI secure and confidential.

Education and Experience:

• 2+ years direct data abstraction experience in the STS Registry (required).
• Intermediate proficiency with MS Office (Microsoft Excel).
• Exposure to multiple patient medical record systems (EMRs) and clinical databases.
• 1+ years providing coaching and guidance to teams (preferred).
• RN, LPN, RT, RVT, or RCIS credentials (preferred).

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target wage range for this role is $32.00 - $35.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.

In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Paid professional development hours and other supportive resources.

*Team members who work 30 or more hours each week are considered full-time