Strategy & Transformation Lead (Office of the CEO)

Location: Toronto preferred

Reports to: Chief of Staff to the CEO

Narvar is hiring! We are seeking a Strategy & Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution.

This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business.  

As the primary analytical lead for the Office of the CEO, you will define how Narvar communicates its value to the Board, investors, and the market.

• Value Framework: Evolve the metrics and logic for how we value products in an AI-first world
• Board & Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team. You will translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory.
• Performance Architecture: Design and maintain a "Control Tower"— develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency.

You will drive a central role in Narvar’s internal AI evolution.

• Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments.
• Measurement Frameworks: Own the "Source of Truth" for AI progress. You will develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact.
• Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company - including closing skill set gaps.

Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership.

You are a high-level individual contributor who thrives in a "partnership" model. You don't need a large team to be effective; you need data, a goal, and the autonomy to build the solution.

• Experience: 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company. Startup and transformation experience within the E-commerce/Retail SaaS/B2B space is strongly preferred.
• Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and building models to quantify business value.
• Narrative Mastery: You have a gift for slide design and executive writing. You can take raw data and turn it into a story that influences a Boardroom.
• High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. You enjoy collaboration and constant communication across diverse teams.
• AI Fluency: Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech.

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.